Veterans Affairs, Veterans Health Administration Medical Administration Officer in White City, Oregon

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The incumbent is the Chief, Business Office Service for the VA SORCC providing program oversight to the facility and 2 Community Based Outpatient Clinic (CBOC).

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The Chief, Business Office is responsible for overseeing the operations for the Eligibility and Patient Registration; Revenue and Patient Accounts; Health Information Management; Utilization Review and Office of Care in the Community. The incumbent is responsible for the development, implementation, integration, standardization and maintenance of the Business Office/Health Administration as well as all aspects of the facilities efforts for maximizing alternative revenue generation from sources to include third party insurance billing, Tri Care billing, sharing agreements, first party billing, Tort Factor, Workers Compensations claims, contracting services, and other revenue generating services.

The Chief, Business Office provides overall leadership and managerial functions of planning, organizing, staffing, operating and budgeting for the Business Office. The incumbent develops and communicates the vision for the Business Office, expresses the values that hold the service together and guides it through significant and continual change to ensure that benefits are administered in an effective, patient focused manner. The incumbent directs a program that includes professional, highly technical and administratively complex programs that highly impact the VA SORCC VISN 20 and the VA. The incumbent provides the leadership, support, emphasis and focus for innovative learning for Business Office employees from the GS-3 to the GS-12 levels. This involves advocating for continual learning for employees at all levels to help improve performance and contributions in the healthcare process, identifying potential candidates for positions of higher responsibility, and developing opportunities to support service line succession planning. The incumbent also participates in self-development activities to maintain and increase professional competence, and provides in-services for internal and external clinical and administrative groups related to new or changes in existing VA Health Care programs.

Work Schedule:Monday - Friday 8am to 4:30pm Telework:Not Available Virtual:This is not a virtual position. Position Description/PD#:90353-0 Recruitment/Relocation Incentives:May be authorized to highly qualified applicants PCS/Relocation Allowances: May be authorized to highly qualified applicants Financial Disclosure Report:Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • #### Job family (Series)

0301 Miscellaneous Administration And Program

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  • Requirements


Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/04/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: * Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: * analytical or administrative or clinical management or supervisory experience in the healthcare field, which may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities; this experience must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical or other service activities, and provided knowledge of mission, organization, programs and requirements of the health care delivery system; * evaluating and monitoring administrative activities and recommending changes; * assists in the development, implementation, and tracking of business plans, analyzes and interprets data and presents findings to medical center leadership, provides guidance and collaborates with medical leadership to develop policies; interprets, oversees and implements national policies and processes, analyzes, assesses and monitors performance and provider workload. You will be rated on the following Competencies for this position:

  • Administration and Management
  • Communications
  • Decisiveness
  • Human Capital Management
  • Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is predominately sedentary and requires prolonged periods sitting and typing using a computer. There is occasional walking, bending, stooping, and carrying of light items, such as papers, binders, and reports.


There is no educational substitution at this grade level.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Eligible applicants will be referred to the selecting official in the following order:

  • Career Transition Assistance Plan (CTAP): current or former federal employee displaced from the agency hiring for this positionCurrent or former federal employee displaced from the agency hiring for this position.
  • Interagency Career Transition Assistance Plan (ICTAP): Current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs.
  • Facility Employee:Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
  • Agency Employees:External VA Employees - Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
  • Transfer:Currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position.
  • Other - Interchange Eligibilities:Current Federal employee in the excepted service in an agency covered by an Interchange Agreement with at least one year of service in that position or Miscellaneous Authorities Not Regulated by U.S. Office of Personnel Management.
  • Reinstatement:Formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee.
  • 30% or More Disabled Veterans: Veteran who separated from active duty under honorable conditions and have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more or retired from active military service with a service-connected disability rating of 30% or more.
  • Veterans Employment Opportunities Act (VEOA):Veteran whose latest discharge was under honorable conditions and served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) or are entitled to veterans' preference
  • Veterans Recruitment Authority (VRA):Veteran who separated from active duty under honorable conditions and recently separated (within the past 3 years), are a disabled veteran, served on active duty during a war, campaign or expedition, received an Armed Forces Service Medal.
  • Appointment of Certain Military Spouses:Spouse of a member of the Armed Forces who has been issued orders for a permanent change of station (PCS), spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs, un-remarried widow or widower of a member of the Armed Forces killed while in active duty status.
  • People with Disabilities, Schedule A: Individual with a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

Drug test required


  • Required Documents


Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

  • Cover Letter
  • DD-214
  • OF-306
  • Other
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

All applicants are encouraged to apply online.To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/04/2018 to receive consideration. To preview the questionnaire click

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

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Agency contact information
Joshua Weaver





White City VA Medical Center 8495 Crater Lake Highway White City, OR 97503 US

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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 09/14/2018 to 10/04/2018

Service: Competitive

Pay scale & grade: GS 13

Salary: $87,252 to $113,428 per year

Appointment type: Permanent

Work schedule: Full-Time