State of Oregon Human Services Case Manager (Family Coach) in Springfield, Oregon

Human Services Case Manager (Family Coach)



Human Services Case Manager (Family Coach)


$38,244.00 - $55,548.00 Annually


Springfield, OR

Job Type



Human Services-Children, Adults & Families

Job Number



9/30/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions




The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports.

The Department of Human Services/Self Sufficiency Programs is currently recruiting for One (1) Human Services Case Manager position located in Springfield (101 30th St.) This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill current vacancies and may be used to fill future vacancies as they occur.

Duties & Responsibilities

Family Coaches may engage families in many different ways these include, but are not limited to: individual and family assessment; identification of goals that are attainable and provide a glide path off state assistance; identification of individual and family strengths; collaboration with other state agencies, and collaboration with community organizations and resources. This position may also determine eligibility for programs as necessary.

These positions negotiate family development plans with the adults in the home; utilizing the continuum of Jobs activities, supporting both the adults needs as well as the family's needs to attain the goal of employment. It is essential for the Family Coach to evaluate employability readiness, provide meaningful provider referrals, promote services and motivate the adult towards employment. The Family Coaches must develop and maintain a base knowledge of employment services; contractors; and community services to meet the employment needs of the family. This knowledge must span various levels of employment readiness including limited work experience, criminal backgrounds, career paths from entry level on up, etc.


Assist families in becoming independent, healthy and safe through ongoing coaching, collaboration and coordination.

Coaches families, through a minimum of monthly contact, by establishing goals that are rewarding to the customer.

  • Individual and Family assessment on circumstance and resource needs with the family

  • Jointly developing with the family the development plan to support a path to self-sufficiency

  • Coaching families on how to connect with programs and resources which may include other state agencies, community services and resources, partners and employers based on the needs and goals of the customer.

  • Actively coordinating and collaborating with other service providers with the intent to develop a single coaching contract for the participant and/or family

  • Review and reestablish the family development plan as needed. Adjust and modify the plan when necessary.

  • Advocating for and empowering individuals and their families

  • Creating, facilitating or collaborating in the development of workshops for participants

  • Holding families accountable to their family development plan in a respectful and supportive manner.

  • Determine accurate financial eligibility for all SS program benefits when required. This includes obtaining required documents, narrating case notes, authorizing supports for the family and data entry for each specific adult as required.

Services to Families

  • Interview to determine family goals and the need for SSP services and benefits. Emphasize that the agency's services are meant to be a temporary solution to stabilize families and the agency's long term goal is to help families to achieve long term self-sufficiency.

  • Building trusting relationships

  • Conduct a needs assessment with the participant to determine family strengths, barriers and/or other benefits or resources that could assist the family as they work towards stability and employment. Assist with program applications as needed.

  • Mutually determine with the participant the needs of the family in order for them to become self-sufficient. Evaluate the stability and strengths and determine what (if any) intervention services may be needed to address the needs of the family. Jointly develop a family development plan with the participant, and any other community agency in which the family may be engaged with, which details the steps the family will take towards reaching their goals.

  • Negotiate alternative resources available and support services needed to support the coaching contract. Issue payments by appropriate method to ensure the needs are met timely. Advocate and/or broker with other agencies to obtain and enhance as many outside resources as possible to meet the needs of the participant and family.

  • Maintain regular contact with the participant per DHS Standards while they remain on public assistance. This includes regularly evaluating the progress of the individual and family, establishing additional resources as needed, modifying the family development plan based on necessity through communication with participant and other community partners (when applicable), as well as providing ongoing encouragement and support for the participant and family as they work towards self-sufficiency. Communication can be conducted via phone, email, in person (i.e. office, home, community agency, or other determined location that works for all parties), texting, or mail. Establish a preferred method of communication with each participant.

  • Identify and discuss difficult socio-economic issues with families such as dysfunctional parenting, drug and alcohol use, medical conditions including disabilities (physical, learning, cognitive, mental and addictions), mental health concerns, criminal justice difficulties, domestic violence, child abuse/neglect, school attendance for children (truancy), child care arrangements, housing, transportation, or other issues that the family may be struggling with. Utilize the Engagement Specialists for guidance and support around these conversations. Engage with providers within the community or with other support person who may be working with the individual or family.

  • Coordinate services with appropriate agencies based on the identified needs of the participant and family. Coordinate case staffing that may include community partners, interagency staff as well as the participant and other family members as needed to collaborate on family development plan by sharing and receiving ideas, knowledge, resources, or other identified needs that support the progression of the development plan and the family. Establish a communication plan and identify each person's role and responsibility in jointly case managed plans.

  • Offer and provide services to individuals and families that may be outside of the DHS office. This could include, but is not limited to, schools, community based organizations, a participant's home, or other agreed upon location that provides a participant and/or family an alternative way to conduct business with the department.

  • Maintain a proactive case management focus on youth in the home through monitoring school attendance, participation, behavioral problems and other needs identified by the adult participant or youth. Utilize resources internally within the agency as well as in the community to connect families to the services they need to move forward with the youth. Work in collaboration with any community based organizations or other state agencies to support the family while addressing a youths barriers. Provide support and encouragement to the family using a strength-based model that supports the family as one unit rather than individually.

  • Provide specialized services to teen parents (if assigned) to prevent adult dependency on public assistance through programs that address life skills, parenting skills, high school equivalency and high school completion. Provide ongoing assessment of teen living situation to determine safety and appropriateness by taking into consideration the vulnerability levels established by Child Welfare. Coordinate services with other service providers to address and support the teen parent in moving forward.

Program Eligibility Requirements

  • Determine eligibility for each family and maintain up to date information on-line to provide cash payments (TANF), food stamps (SNAP), domestic violence assistance (TA-DVS), child care, and any other programs directly related to the TANF program. Use the JAS systems to gather, compile and report information and other data as required.

  • Provide assistance in obtaining Child Support. This is through interviews with the adult participant as well as collecting all paperwork required. Ensure that participant has an understanding of the program and has the contact information for Support Enforcement to follow up on required paperwork.

  • Represent the agency, if assigned, in court actions requiring testimony about participants involved in legal actions.

  • Focus case management efforts on achieving agency performance outcomes and continuous improvement of agency performance

Employment Services

  • Through assessment and conversations with the individual, identify both short term and long range career and life goals. Through the assessment, determine the individuals skills, strengths and work history in order to create a plan that builds on the goals and moves the individual and family towards self sufficiency

  • Identify pertinent information relating to the participants situation with particular attention on the evaluation of the individual and family highlighting employability and those issues that are currently affecting employability

  • Coordinate and refer participants to workshops or orientations that provide guidance on issues related to participant's employment and self-sufficiency, exploration of community resources, supported job search, and job placement. Workshops maybe provided internally or with community partners and contractors.

  • Coordinate and refer individuals (may include family) to resources that will provide guidance and support in addressing barriers that prevent the individual from obtaining and retaining employment. Ensure that conversations occur with the individual that these are stepping stones to becoming self-sufficient.

  • Provide support to families who have left the program but still have needs which could jeopardize their independence. This includes providing supports that are within the confines of the program (support services, transitional benefits, employment retention services, etc.) as well giving individual and family encouragement and providing support in problem solving situations that may arise at the work place to ensure that the participant retains employment.

  • Maintain ongoing knowledge on the local labor market and resources within the community.

Professional Relationships

  • Promotes individual and family self-sufficiency by participating in branch teams and on committees that look for more effective and efficient ways to provide services.

  • Supports professional collaborative working relationships in work teams by taking an active part in decision making, considering options, demonstrating flexibility, developing alternatives and respecting other's needs.

  • Establish and maintains a collaborative working relationship with participant families, contractor staff, general public, community resources, and other agency staff. Participates in community activities and outreach services based on the focus of the family

  • Provides input to agency staff and community partners, sharing ideas and knowledge which can enhance coaching contract efforts.

  • Models professionalism through all interactions at all times and promotes the agency mission.

Professional Development

  • Continually seeks to develop and improve effectiveness by enhancing communication skills in the areas of giving and receiving constructive feedback, negotiating solutions, personal effectiveness, conflict resolution and team effectiveness.

  • Attends education and training modules that encourage professional development and enhance continual learning

  • Utilizes agency resources to maintain and develop knowledge of computer systems to gather, compile, and report information as required.

  • Maintains regular and consistent attendance

Other duties as assigned


This job is a fast paced position that include a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity.

Employee's work is conducted in offices, participant's homes, and other community sites. Employee has contact with a wide range of people including some exhibiting anger and frustration under stressful conditions. Participants may be drug or alcohol-affected and in need of treatment. The employee will be exposed to and need to deal with a range of emotionally charged issues, confronting where necessary.

Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. Some overnight travel may be required to attend statewide meetings and trainings.

Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved by a manager.

Qualifications, Required & Requested Skills

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

REQUESTED Knowledge, Skills, and Abilities

Strong organizational skills

Conflict resolution skills

Strong verbal and written skills

Good time management skills

Strong assessment skills

Strong technical skills (word processing, data entry and retrieval, other computer skills)

Motivational interviewing

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information

To improve communication with all applicants the State of Oregon now requires an e-mail address be provided on all applications.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

If you need assistance to participate in this application process, e-mail

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (TTY users).


The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.

Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.