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PacificSource Health Plans Business Administration Project Coordinator in Springfield, Oregon


Support the development, research, implementation, and maintenance of large commercial groups. Assist with the Pharmacy Benefit Manager (PBM) set-up, implementation, and performance reporting for large fully insured and self-insured clients. Ensure timeframes anddeadlines to support department in providing customer service.


  • Assist with daily updates to spreadsheet tracking of identified key milestones for new, renewing and rework for large groups. Post the tracking spreadsheet to the Large Group Implementation SharePoint site internal staff to view.

  • Act as a liaison between Commercial Programs, Sales and Operations. Escalate client and/or group issues as needed, and facilitate with issue resolution.

  • Assist Implementation Strategist with meeting agendas and minutes, tracking milestones and follow-up items.

  • Facilitate meetings (internally and externally) when needed.

  • Act as back up with facilitating internal weekly meeting for status updates on new, renewing and rework for large groups.

  • Post group specific internal meeting notes to group’s folder on the Large Group Implementation SharePoint site.

  • Maintain performance guarantee metrics and reporting for select large group clients.

  • Liaise with other departments in order to establish and maintain consistent language and operation requirements and support in relation to the organization's sales, materials management, production and overall operating functions.

  • Participate in the annual review of the Benefit Detail Form (BDF) templates; and post on SharePoint for internal use. Annually assign Carrier Account Group (CAG) to standard large group pharmacy benefits and submit to Pharmacy Benefit Manager (PBM).

Supporting Responsibilities:

  • Meet department and company performance and attendance expectations.

  • Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.

  • Perform special projects and other duties as assigned.


Work Experience:Two years’experience in insurance industry andin a position that required research, presentations, and effectively managing multiple projects and deadlines.

Education, Certificates, Licenses:Requires a high school diploma or equivalent.BA/BS preferred.

Knowledge:A thorough understanding of insurance products, contracts, administrative procedures, and the health insurance industry’s legal and mandatory guidelines preferred.Ability to remain current on PacificSource administrative procedures and products, healthcare, and the health insurance industry. Excellent communication skills, both verbal and written and the ability to communicate effectively with all types of individuals.Must be able to work under pressure and meet all deadlines.Strong skills in Microsoft Word, Excel, and PowerPoint. Consistently and effectively pays attention to detail, produces high quality work in a timely manner, and strives to increase production without sacrificing quality.Handle sensitive issues with diplomacy and persuasiveness.


Our Values

  • Adaptability

  • Building Customer Loyalty

  • Building Strategic Work Relationships

  • Building Trust

  • Continuous Improvement

  • Contributing to Team Success

  • Planning and Organizing

  • Work Standards

  • We are committed to doing the right thing.

  • We are one team working toward a common goal.

  • We are each responsible for our customers’ experience.

  • We practice open communication at all levels of the company to foster individual, team and company growth.

  • We actively participate in efforts to improve our communities-internal and external.

  • We encourage creativity, innovation, continuous improvement, and the pursuit of excellence.

Environment:Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5%of the time.

Physical Requirements:Stoop and bend.Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Disclaimer:This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Job ID2019-581

TypeRegular Full-Time

of Openings1