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ICF Consulting Group, Inc. ServiceNow Automation Tester in Salem, Oregon

Please note this position can support 100% remote work anywhere within the US.

The Team:

This ICF ServiceNow team currently supports a federal client providing Agile delivery with high focus on applying ServiceNow best practices to enable data governance strategy and maximize reuse of common data elements to maintain high data quality.

The Work

The QA Specialist serves as the tester on behalf of the team and client that completed development meets the requirement as defined by the client. The team is currently focused delivering the ITBM and ITOM modules of ServiceNow. Additionally, the QA Specialists ensures all testing documentation, including User Acceptance Testing scripts, are successfully documented. This position is within the context of an Agile team employing Scrum development framework. The Agile QA Specialist is expected to collaborate with the business analyst and developers that the requirements have been successfully provided based on the requirements defined by the client.


  • Work with the test team to design, develop, implement and maintain test automation framework that serves multiple project needs using ServiceNow Automated Testing Framework and write test scripts using languages such as Java/ Javascript, VBScript, and Excel

  • Deploy test automation to continuous integration environment and to ensure that test results are delivered in appropriate ways

  • Participate in sprint planning and work with the project team to identify risks/impacts in the system to be tested

  • Perform various types of testing including automated, exploratory, load and performance testing on web services and applications

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science or equivalent

  • At least 1 year automated testing framework (ATF) leveraging ServiceNow-based tools

  • 2 or more years of solid, demonstrable experience in one or more programming or scripting languages, preferably Java

  • 2 or more years of solid, demonstrable experience in various types of testing including automated, exploratory, load and performance testing on web services and applications

  • At least 1 year of experience working in an agile development environment (i.e., scrum, kanban, etc.)

  • US Citizenship required due to federal contract requirements.

  • Must be able to obtain a Public Trust clearance.

Desired Skills:

  • Strong Analytical skills

  • Preferred Tools and Technologies: Selenium, Cucumber, Jenkins, Bamboo, Java, Blazemeter, JMeter

  • Experience on the ServiceNow Platform

  • Knowledge of javascript and Angular JS

This is an outstanding opportunity to work with talented and passionate individuals and to grow with a firm that believes in nurturing talent and developing long-term career success. ICF is a purpose driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. Our core values include Embracing Differences, and we seek candidates who are passionate about building a culture that encourages, embraces and hires dimensions of differences.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at