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Humana Senior Consumer Experience Professional in Salem, Oregon

Description

The Senior Consumer Experience Professional will be focused on leading multiple projects / feature improvements of the Humana Government beneficiary digital interactions. The consumer experience team is geared to providing excellent service to our Beneficiaries. This associate can optimized interactions between the customer, business and IT from creation to implementation. This Sr. Consumer Experience Professional with effectively collaborate with multiple groups on a variety of project as well as creatively developing and implementing improvements to the mobile application and beneficiary self-service portals.

Responsibilities

  • Provide effective leadership and collaboration to create, develop, and implement continuous improvements to the Humana Government mobile application and web base portal

  • Managing 10-20 projects focus on system and consumer experience of the mobile application from creation to implementation

  • Write business requirements to effectively and efficiently communicate proper changes to business groups for improvement adjusts to the mobile application.

  • Assist in the UAT testing to ensure the Benefactors experience meets expectations

  • Continuously researching and reviewing industry trends to insure Humana is remaining a leader within the industry.

Required Qualifications

  • Bachelor's degree or the equivalent years of similar experience

  • 5 + years of experience in within consumer operations or a similar type of role

  • 2+ years of experience leading and collaboration on process improvement projects

  • Prior experience or knowledge with writing technical requirements based on business needs

  • Prior experience with UAT testing

  • Must be a US Citizen

  • Successfully receive interim approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)

Work-at-home Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Preferred Qualifications

  • 2+ years of experience writing technical requirements based on business needs

  • Extensive knowledge of industry best practices and tends

  • Humana Government experience is a plus

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.

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