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The Computer Merchant, Ltd. Help Desk Support in Salem, Oregon

Reference # : 20-01892 Title : Help Desk Support Category: Information Technology

Location :

Salem, OR

Position Type : Contract Experience Level : 1 Years Start Date / End Date : 10/26/2020 / 10/22/2021

Description Job Description

The qualified candidate will be providing Technical Support via telephone to customers.

Knowledge, Skills & Abilities

Required High school or equivalent education required, college degree preferred Experience in use of a volt/ohm meter

Experience with basic electronics or PC systems knowledge

Experience with network admin/IP, and operating systems

Proficient in Microsoft Office Applications

Must be able to communicate and share information easily over the telephone

One year experience installing or servicing security systems (Intrusion/Access/Video) preferred

One year Call Center experience preferred

You will need excellent customer service skills as well as strong communication skills, trouble shooting skills, excellent follow-through and strong PC skills

Network certification preferred

Job Responsibilities:

Providing telephone troubleshooting assistance for Video, Access Control, Intrusion, and Fire Detection systems Communicate effectively to customers via telephone Use of support system tools (PC based systems and telephones) You will follow predefined procedures to identify, evaluate, solve and escalate issues

Equal Opportunity Employer Veterans/Disabled