Humana EAP Counselor in Salem, Oregon
Humana is looking for an experienced Counselor that truly enjoys helping those in need within a call center environment. Our Counselor’s provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of over 20 Counselors working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members’ lives.
The Counselor addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents. In addition:
Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment
Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.)
Grief counseling, workplace problems, and management consultation.
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
Master's level degree in Social Work, Psychology, Counseling or other applicable field
Applicable State licensure in field of study, licensed for independent clinical practice (LPC, LCSW, etc)
5+ years or more of work experience in applicable field
Strong ability and experience with effective documentation and multi-tasking
Experience providing management consultation
Experience developing and delivering trainings
Excellent verbal, communication, interpersonal skills
Certified Employee Assistance Professional (CEAP)
At least 6 months experience working within a call center environment
Knowledge of community health and social service agencies and additional community resources
Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish
Ability to work between the hours of 8:00am – 6:30pm EST
Evening hours 1 - 2 days per week 3:00pm - 11:30pm EST
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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