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Humana Counselor 2 - EAP in Salem, Oregon


Humana is looking for an experienced EAP Counselor that truly enjoys helping those in need within a call center environment. Our EAP Counselor's provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of over 20 Counselors working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members' lives.


The Counselor 2 for EAP addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents. In addition:

  • Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment

  • Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.)

  • Grief counseling, workplace problems, and management consultation.

  • Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

  • Work on multi-function phone line

Required Qualifications

  • Master's level degree in Social Work, Psychology, Counseling or other applicable field

  • Applicable State licensure in field of study, licensed for independent clinical practice ( (LPC, LCSW, etc)

  • 5-10 years or more of work experience in applicable field

  • Ability to complete live-entry documentation

  • Excellent verbal, communication, interpersonal skills

  • Multi-function phone skills.

  • Ability to talk and type at the same time for live entry

  • Must have proficient knowledge of MS Word, Mail Merge, Excel

Preferred Qualifications

  • Knowledge of community health and social service agencies and additional community resources

  • Experience developing and delivering trainings

  • CEAP Preferred

  • Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish

Additional Information

24/7 call center; Core daytime Business Hours: 7am -7pm EST, 2 days will require a 3pm -11:30pm EST

Work at Home Requirements

  • Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours