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Merck Associate Director, Sales Operations Leader in Salem, Oregon

Job Description

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

Reporting to the Director, Field Operations, the Sales Operations Leader (Associate Director) is responsible for the management and execution of several critical customer facing enablement processes and teams, including:

  • US Field Sales Communications Solutions

  • Contract Sales Operations

  • Meeting Planning

  • Operations Specialists Program

  • Annual Awards and Top Performers Trip

The Sales Operations Leader will forge valuable relationships across the USM, with focus on Field Sales Leadership, Legal and Compliance, Finance, and various USM Headquarter functions. The Sales Operations Leader will manage a team of our company employees (six) as well as an outsourced partner and several vendors to accomplish their responsibilities, which include:

  • Ongoing development and execution of the U.S. Field Sales rewards and recognition strategy and Top Performers Trip

  • Business owner of critical Customer Facing communication solutions, including NEXUS, MyComms (bulletin system), and MyRewards site

  • Support the US Field Sales Teams to ensure operational excellence, compliance and accuracy to all processes

  • Own, evaluate and create efficiencies within general sales ops functions (including but not limited to business cards, badges, credentialing, office supplies, exhibits, distribution lists)

  • Develop and grow the Ops Specialists Program

  • Continue to evolve Contract Sales Operational support in line with the new org structure

  • Establish meeting services function, develop playbook and provide support for National and Launch Meetings

  • Work cross functionally with Marketing, Sales, Compliance and Legal to provide meeting and communications support to field sales and marketing colleagues

  • Take a proactive role in understanding the business and the operational components

Education Minimum Requirements:

  • Required: BS/BA

Required Skills & Competencies:

  • People management experience, preferably in Sales, Sales Operations, Change Management, Marketing or Marketing Operational Support functions

  • Demonstrated project management skills

  • Excellent interpersonal, written and verbal communication and an ability to build relationships with stakeholders, and lead cross-functional teams to achieve business goals

  • Ability to thrive in a fast-paced and often ambiguous environment

  • Strong business acumen, strategic thinking, and problem solving

  • Ability to drive consistency and equity

  • Demonstrated high performance under pressure

  • Experience engaging with leadership at all levels including SVP level

  • Broad knowledge of the our company organization structure

  • Vendor management experience, including SLAs, KPIs, contract negotiations and performance measurement

Preferred Skills & Competencies:

  • Process improvement experience

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

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Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( []) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (

EEOC GINA Supplement​

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:

Travel Requirements:


Flexible Work Arrangements:

Remote Work


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID: R111165