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Umpqua Bank Commercial Loan Support Specialist in Roseburg, Oregon


Responsible for commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are highly complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles documentation and production tasks requiring knowledge of complex commercial lending documents, regulations, policies and procedures. Acts independently to determine methods and procedures on new assignments.


  • Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation

  • Responsible for understanding highly complex commercial loan products and documentation, regulation, policy and procedure changes and apply changes to work process.

  • May act as a subject matter expert both internally and externally. May participate on project teams within division and across departments.

  • Maintain knowledge through coursework and on-the-job training.

  • Perform work accurately and within assigned deadlines.

  • Captures metrics to assist leadership in coordinating and adjusting workflow.

  • Responsible for participating in continuous improvement efforts to assist in the implementation of workflow improvements.

  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

  • Takes personal initiative and is a positive example for others to emulate.

  • Embraces our vision to become "The World's Greatest Bank."

  • May perform other duties as assigned.



  • High school diploma/GED required. Associate degree preferred.

  • 4 + years of advanced commercial loan servicing or equivalent experience.

  • Possess advanced working knowledge of commercial loans, regulations, policies and procedures.

  • Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.

  • Possess excellent interpersonal, verbal, and written communication skills.

  • Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment.

  • Ability to trouble shoot and determine best workflow practices.

  • Demonstrated critical thinking with ability to work in a service-oriented environment with high work volumes and deadlines.PHYSICAL AND ENVIRONMENTAL DEMANDS

  • Office environment -- no specific or unusual physical or environmental demands.

  • Limited travel.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.