Symantec eCommerce | Payments & Risk in Remote, Oregon

Senior Manager, Ecommerce Payments & Risk

eCommerce Sales and Operations

Symantec Customer Experience

About Symantec

Symantec Corporation is the global leader in cyber security. Operating one of the world’s largest cyber intelligence networks, we see more threats, and protect more customers from the next generation of attacks. We help companies, governments and individuals secure their most important data wherever it lives.

We make the world a safer place by helping people, businesses and governments protect and manage their information, so they can focus on achieving their goals.

Position Summary

The eCommerce Payments and Risk position at Symantec is part of the eCommerce Sales and Operations team within the Customer Experience function of the Enterprise Business Unit. This role is primarily responsible for managing business operations for our eCommerce payment and billing systems and providers, including vendor management, cost controls, problem management, merchant administration, and operational compliance assurance. Successful candidates for this job are self-motivated, collaborative, data-driven, flexible to change and are problem solvers.

Job Responsibilities

Payment Operations & Compliance

  • Assess the impact of new and changed payment compliance regulations and controls. Document changes, and plan and drive mitigation programs as appropriate.

  • Manage ongoing payment vendor relationships, including issue triage, compliance reviews, and performance assessment.

  • Administer payment and merchant configurations that meet operational and compliance requirements.

  • Review and generate appropriate user access rights for payment service tools and providers. Perform quarterly access reviews of user access rights in compliance with Company and Card Brand requirements.

  • Manage purchase order and invoice processing to ensure timely and accurate payments to 3rd Party service providers.

  • Report on payment vendor costs. Validate pricing models and charges, provide short-term forecasts and understand and explain variances.

  • Manage and drive mitigation of customer facing payment issues, including coordination with execution teams for timely resolution.

Payment and Risk

  • Leverage business intelligence expertise to source and use internal and external data to identify payments and risk trends, detect anomalies and develop insights and opportunities using statistical, data and process analytics methodologies and tool sets.

  • Liaise with external merchants, payment service providers and card brands to understand best practices and operating models, resolve issues, and optimize results for our customers.

  • Define and monitor payment and risk KPIs. Ensure actionable reports and alerts are established which pro-actively identify issues across all channels, geos and methods of payment.

  • Identify, communicate and manage payment performance issues including root cause analysis, impact measurement and resolution status with internal teams and 3rd party payment providers.

  • Develop initiatives that optimize the payment experience through in-depth data mining and payment flow analysis to formulate insights and recommendations that reduce customer payment friction and drive incremental value to the business.

  • Manage optimization initiative development and planning including definition of the opportunity, risks and dependencies, building the financial model, and maintaining the roadmap and upside projections.

  • Drive optimization execution activities including benchmarking, creating test plans, measurement and communicating results to stakeholders and Sr. Leadership.

  • Maintain team documentation and procedures which help the team stay consistent and efficient.

  • Partner with broader teams to ensure seamless execution of our payment strategies and roadmap initiatives, alignment with external team needs, managing risk, and optimizing costs and meet compliance requirements

Qualifications

  • Bachelor’s degree in Business, Finance, or equivalent experience preferred

  • 3-5 years of experience in eCommerce payment and fraud risk

  • Excellent analytic, quantitative, and data interpretation/visualization skills with proven ability document findings

  • Strong verbal and written communication skills

  • Proven ability to work independently, be self-motivated and prioritize to deliver results

  • Advanced proficiency in MS Office tools

  • Bachelor degree or equivalent experience

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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.

Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange at https://symantec.service-now.com/hrp/ .

EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to find out more.