Alaska Airlines - Alaska Air - Horizon Air SOC Flight Control Manager in Portland, Oregon


Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, as the regional carrier for Alaska Airlines, Horizon Air provides service to cities and communities throughout California, Colorado, Idaho, Montana, Oregon, Utah, Washington, and Alberta and British Columbia (Canada). As a partner to Alaska Airlines, we turn regional travel into a different kind of commute, impromptu visits, weekend getaways, and stopovers along global journeys - and we do so dependably, efficiently, enjoyably. In this way, we're not just an airline; we're the route to more people, places, and experiences. A catalyst for larger communities, more closely connected. Horizon Air is a subsidiary of Alaska Air Group Inc. (NYSE: ALK).



  • Manage operational control of all Horizon Air flights operating under 14 CFR Part 121 regulations

  • Provide SOC decision support through data collection and analysis through utilization of multiple computer systems, programs and formats

  • Make operational decisions pertaining to aircraft rotation and tail number assignments according to aircraft capability, flight crew qualification, and route limitation

  • Interface with internal and external operations positions that include SOC Aircraft Controller, Dispatcher, Manager Customer Operations, Maintenance Control, SOC Crew Controller, Reservations, FAA, ATC, and various corporate touch points

  • Review and recommend procedural changes as needed

  • Create and maintain processes, which drive compliance with company standards without slowing down the pace of business

  • Maintain peak performance in a fast-paced and stressful work environment

  • Make decisions pertaining to flight cancellations, flight delays, added flights, or modifying the routing of flights in accordance with Company policy and applicable 14 CFR regulations

  • Plan and implement flight diversions and termination or intermediate stops in accordance with Company policy and applicable 14 CFR regulations

  • Coordinate and communicate operational decisions with position having operational control or authority over an individual flight or flight series

  • Ensure all computer entries are made accurately and in accordance with Company policy and procedure

  • Ensure appropriate communication with ATC facilities and personnel is maintained to effectively manage delays, communicate local and national delay programs, and other airspace issues that may arise

  • Other duties as assigned

  • Embody the Horizon Values of Safety, Integrity, Heart, Partnership, Innovation/Initiative, and Continuous Improvement.


  • Bachelor's degree or equivalent experience strongly preferred

  • Possess CFR 14, Part 121 Dispatcher license preferred

  • Minimum of 5 years' experience in an Airline Systems Operational Control position (or equivalent operational environment) for an FAR Part 121 air carrier required

  • Strong leadership and interpersonal skills required

  • Excellent written and verbal communication skills required

  • Strong customer service orientation required

  • Proficiency in software applications, including Microsoft Word and Excel required

  • Ability to work well in fast paced environment required

  • Demonstrated ability to effectively multitask during high stress situations required

  • Demonstrated ability to be a self-starter able to deal with high-pressure situations required

  • Ability to work a variety of schedules including weekends and holidays required

  • Must be authorized to work in the U.S. required


The location of this position is in Seattle, WA with the expectation of travel to Portland, OR until the SOC has permanently moved to Seattle in early 2019.


For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


This position will be posted until July 27, 2018.

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

Job ID: 31572

Location: Seattle, WA;Portland, OR

Full/Part Time: Full-Time

Regular/Temporary: Regular