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Zapproved Senior Site Reliability Engineer in Portland, Oregon

Zapproved is hiring a Senior Site Reliability Engineer to join our fast-growing SaaS software startup headquartered in Portland, Oregon. At Zapproved we are 100% cloud, leveraging an array of AWS services from EC2 to SQS. You will be part of a team focused on building, measuring, and refining the systems infrastructure that runs our software. To do so, you will develop a wide variety of software tools and processes for understanding and improving performance, alerting, uptime, and security. You will engage with teams across engineering, solving problems once with software rather than repeatedly with manual tasks. The ideal candidate will be collaborative, enthusiastic and care deeply about connecting the systems from code to hosting.

What You'll Be Doing:

In this role you will...

  • Write code that defines cloud infrastructure in reusable, composable building blocks.

  • Advise, tune, and manage high-volume relational databases

  • Measure and improve performance, uptime, cost effectiveness, stability and other operational characteristics of the distributed systems underlying Zapproved applications

  • Collaborate, educate and work across teams to streamline and scale building and shipping software through improved tooling, automation, and communication

  • Write playbooks and rehearse scenarios to ensure we have practiced efficient incident response processes to meet our uptime goals

  • Design automation and processes that reduce work and speed development, and reflect our principle focus on security and ability to demonstrate compliance

What You’ll Need:

You might be a good fit for the team if...

  • You have 5+ years of professional experience writing production software in Python, Go, C#, Java, or another major programming language, and are strong in scripting tools like PowerShell or Bash

  • You can demonstrate knowledge and experience with relational database best practices, query performance tuning, and maintenance - specifically one or more Amazon RDS, Microsoft SQL Server, MySQL, and/or Postgres

  • You have built, deployed, and hosted applications in a major cloud provider such as AWS, GCE, or Azure, and understand the underlying technologies that make this possible, including DNS, Load Balancing, Content Distribution Networks, VPC and others

  • You have used Terraform, Ansible, SaltStack or other Infrastructure as Code tools to provision and manage complex systems

  • You enjoy and have experience mentoring teams and sharing knowledge, practices, and technology

  • You're collaborative, effective at working across organizational boundaries, and encourage a range of ideas to solve problems. You prefer working in a team setting and learning from those around you

  • You are familiar with git and understand the role that version control and effective, positive code review has in building great software

  • You have a strong understanding of the software development life cycle, and often find yourself seeking and sharing ideas on how to make it better

What Would Be Nice:

  • You are equally adept on Windows, Mac and Linux

  • You are capable of building and debugging large-scale distributed systems

  • You have experience building software that follows design patterns such as Adapter and Repository

  • You are data-driven and analytical in your approach to solving problems

Working for Zapproved:

Founded in 2008, Zapproved LLC is the leading ediscovery software provider for managing corporate litigation readiness. Our Z-Discovery Suite returns power to in-house legal teams and helps them navigate electronic discovery with minimal risk and cost, setting new standards for scalability and intuitive design. Zapproved’s flagship product, Legal Hold Pro, is widely adopted by Fortune 500 and Global 2000 corporations. Zapproved has earned recognition with numerous awards, including:

  • Best E-Discovery Legal Hold Product at the 2015 and 2016 Legaltech News Innovation Awards

  • The 2016 and 2017 Deloitte Technology Fast 500TM lists ranked Zapproved as one of the fastest growing companies in North America

  • The National Law Journal Best of 2018 survey lists Legal Hold Pro as one of the top Legal Hold Solutions

  • 100 Best Companies to Work for in Oregon 2018

Zapproved is also SOC 2® Type 2 certified, the industry’s highest rating for data security. With 99% customer retention, we continue to cultivate ridiculously happy customer experiences year after year. We take pride in fostering an inclusive, innovative culture where diversity and bright ideas are welcome. Learn more at

How to Apply:

To be considered, please submit your résumé and cover letter. Tell us why you’re interested, and why you think you’d be a good match for Zapproved. We are looking for the things that drive and excite you and the mark that you want to leave on the world, so consider that in your cover letter. We think this is more important than your résumé, and we will read your letter first.