FireEye, Inc. Senior Manager, Managed Defense (Remote West Region, US) in Portland, Oregon
Mandiant Managed Defense is a Managed Detection and Response (MDR) service that combines industry-recognized cyber security expertise, FireEye technology, and unparalleled knowledge of attackers to identify threats early in the attacker lifecycle to minimize the potential impact of a breach. Mandiant Managed Defense is continuously fueled by the industry’s largest global cyber threat intelligence capability that harnesses machine, campaign, adversary and victim intelligence gained from the frontlines of the world’s most consequential cyber-attacks enabling us to reveal even the most sophisticated attacker.
As the Manager, Managed Defense, you will provide day-to-day leadership and guidance to a team of insanely bright Managed Defense Consultants (MDCs), as they execute on their mission to find evil and delight clients. The role is directly tied to the success of the Managed Defense organization, as it serves as an integral foundation of our core service offering to customers. Top candidates have a customer-centric operational delivery focus, understanding of network and endpoint forensics, collaborative spirit, strong problem-solving skills, proven leadership abilities, are able to communicate effectively to people at various layers, make timely and well thought out decisions, and possess seasoned client relationship management experience. To that end, Managers generally lead roughly 5-7 MDCs, with varying levels of experience and roles within the organization and work cross-functionally with their peers in other regions to form a cohesive and singular unit across the globe. This leadership role has wide discretion to act in the best interest of their customers, including direct client interaction and orchestrating activities from peer groups, professional services, sales, or the engineering organizations. Together with their peers, they have the autonomy to set the pace, agenda, and the ‘how’ we deliver services to our clients
You are passionate about security and technology. You are fanatical about servicing and delighting customers. You have a deep technical background, balanced by the right amount of business acumen and strong communication skills, making you an effective leader. You enjoy coaching, mentoring, and developing your staff to excel in their careers. You balance time and data to make the right tactical and strategic decisions to resolve problems and overcome day-to-day challenges. You strive under pressure, and brush stress off like its dust. Operational excellence isn’t a belief for you; it runs through your veins.
*What You Will Do: *
Responsible for managing and maintaining multiple customer relationships throughout various industry verticals
Manages a team of customer-facing, passionate security industry experts
Ensure all business processes are executed with efficiency and quality
Regularly interacts with customers of varying sizes and positions in both pre and post sales conversations
Challenge you to learn new concepts; ways of doing things; stretch your abilities
Provide an environment of trust, transparency, and camaraderie across the organization
Provide a platform from which you make a real impact against the bad guys
Encourage you to challenge the status quo, think creatively, and innovate
Be fanatical about delighting our customers
Coach, guide, mentor, develop, and lead a team of security experts to quality rich high performance
Help our teams become smarter, faster, and better at what we do, while maintaining a laser focus on quality
Be honest, transparent, and genuine with our customers
Work hard, but smart; balance your work and life
Help us protect some of the most valuable assets and brands in the world
8+ years of technical experience in one of the following areas: security operations, incident response, incident detection, malware analysis, threat response
Knowledge of Windows and Unix operating systems and relevant tools, and network security concepts and tools
Experience with endpoint and network detection and protection
Understanding of current information security challenges and solutions; industry trends
Strong experience in both strategic and tactical thinking in how you approach issues and present solutions
Able to gather, analyze, execute, and assess outcomes on key initiatives based on quantitative and qualitative data from a variety of sources
Customer engagement and/or customer relationship experience
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, and team members
*Additional Qualifications: *
A willingness to be challenged and learn
An open mind, and an appetite for excellence
Experience leading a mission critical operations team
Able to make quality and timely decisions in the face of ambiguity and ever-evolving situations
Fosters cooperation, communication, and commitment among groups and teams
Collaborates with other leaders within the organization to effect change and drive quality into outcomes on key initiatives
Anticipates and resolves conflicts and removes barriers to success
Optimizes the performance of teams and individual team members
At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
This is a regional based role for the West Region including CO, CA, AZ, WA, OR, UT, NV. Minimum Salary: $120,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations.
Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from FireEye’s Compensation Committee, and vesting terms
Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance. Subject to eligibility requirements, FireEye also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program. FireEye also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays.
*Disclosure as required by sb19-085 (8-5-20)