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Interior Specialists Project Coordinator in Portland, Oregon

Crew2 is a large installation company doing business with the largest home improvement retailer in the world. We're currently seeking an energetic, self-motivated and results-driven Project Coordinator to join our customer-oriented team!

This position is the company liaison between the customer and the installation workforce to insure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 co-workers and the customer that experiences the installation on a daily basis.

Responsibilities:

  • Primary resource for installer schedules, questions, and work related issues (central point of contact)

  • Coordinates assignments ad paper flow for daily Service Provider schedules

  • Dispatches work orders to SP’s and adjust workloads as needed

  • Notifies customers with installation time frames

  • Fields incoming customer calls

  • Handles all escalations to full resolution

  • Acts as a liaison between the customer and the company to resolve installation issues

  • Insures all customers are contacted at the end of the installation

  • Serves as a back-up to the other Project Coordinators

  • Performs other managerial duties as assigned by the Director

  • Serves as back-up to the Director as assigned

  • Insures completeness and accuracy of all paperwork

  • Insures all business operations with area of responsibility are conducted ethically and within the law

  • Returns voicemail messages and emails within (4) business hours

Job Requirements:

  • Strong Leadership/Interpersonal skills

  • Effective oral and written communication skills

  • Strong organizational and problem resolution skills

  • Ability to manage multiple projects

  • Team player/customer focused

  • Experience in MS Word and Excel

  • Valid Drivers license and over 21 years of age

  • Construction industry experience desired

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