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Oregon Health & Science University PAS Specialist in Portland, Oregon

Primary responsibility of this position is as scheduler and patient care coordinator for the Pediatric Ophthalmology Division at Casey Eye Institute. This position provides an exceptional level of customer service to external and internal customers.

Responsibilities incllude:

  • Arrange Care: Schedule new and returning patient appointments on line. Obtain prior medical records and studies if appropriate, and assure information is in patient’s chart at time of visit. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Confirm patient appointments. Provide personal reminders to patients about upcoming appointments. Triage phone calls, dispensing appropriately, including facilitation of prescription refills.

  • Integrated Care: Arrange and order associated clinical, diagnostic, or laboratory services and obtain authorizations when necessary.

  • Enrollment & Authorization: Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Obtain authorizations for clinical care, procedures, and laboratory studies. Enter all information accurately into OHSU databases or into the medical record when necessary

  • Reception: Cover for receptionist at front desk as needed, checking patients in/out, make appointments, prepare charts, file, and other duties as assigned.

  • Billing: Perform cash handling and billing duties in a timely and thorough manner. Educate patients on related billing issues as appropriate. collect co-payments and past due balances.

  • Customer Service: Provide high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, and facilitate available information or requests promptly to the appropriate providers or their designees.

  • Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position

  • Basic computer keyboarding skills

  • Working knowledge of medical terminology

  • Strong relationship building skills with patients, health plans, providers, staff, management

  • Exceptional customer service skills - both in person and on the phone

  • Exceptional interpersonal skills with the ability to resolve conflicts and to problem solve between parties

  • Patient advocacy skills with a sensitivity to patient needs.

  • Demonstrated evidence of strong written and verbal communication skills

  • Ability to manage competing priorities

  • Ability to meet deadlines and urgent patient and system needs

  • Ability to work independently; willingness to serve as a positive and professional role model

  • Demonstrated record of reliable attendance, punctuality and proven successful performance in past and present

  • High school diploma or GED

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Recruitment ID: 2021-8188

External Company URL: dturner

Street: Marquam Hill

Job Type: AFSCME union represented

Posting Department: Casey Eye Institute, Department of Ophthalmology

Posting Pay: $19.44-$26.31/hour

Posting FTE: 1.00

Posting Schedule: Monday through Friday

Posting Hours: Hours to be determined by manager.

HR Mission: School of Medicine

Drug Testable: No

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