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Ardon Lead Patient Care Advocate in Portland, Oregon

Join our team

As we continue to grow, we are seeking talented individuals to join our award-winning specialty pharmacy team.

Are you looking for a dynamic career opportunity where you can make a difference?

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate health care services.

We are patient-centric and maintain an innovative, collaborative and positive work environment. We are committed to cultivating talent and fostering growth within our organization.

I love this company and the mission. It has allowed me to grow my skills and continue my passion for helping others Ardon employee

*Quote from Ardon employee satisfaction survey

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufacturers, payers and the community with healthy tools and resources. We remove barriers to care and provide patients with the education, clinical care and supportive services they need to adhere to their prescribed medication therapy. Our high-touch service model is designed to optimize patient outcomes.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience. We are seeking an experienced, innovative and accomplished leader to advance our mission to inspire people and improve lives. Ardon fosters a culture of knowledge sharing and promotes industry engagement and leadership to continually develop and nurture talent while elevating the practice of specialty pharmacy.

Primary Functions:

Acts as liaison between company, patients, and physicians offices.

Responsible for helping train new employees on operating systems and customer service.

Acts as a troubleshooter for Patient Care Advocates ( PCAs ) and customer service representatives.

Areas of focus include but are not limited to the following:

VCC Call system monitoring

Pharmacy software reporting system

FEO call center schedule

Scheduling queue

Follow-up queue

Inbound call duties

Outbound call duties

Communication with pharmacist

Communication with payers

Assists supervisor with front end operations PCA schedule.

Assists supervisor with auditing.

Assists PCAs with payment exception, billing, copay assistance, and prior authorization issues in tandem with Referral Resource Specialist.

Responsible for reviewing new prescriptions and making sure all necessary information, including insurance verification, is available to process orders.

Explains all company programs and services to patients and physician offices staffs.

Communicates with patients as needed regarding prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional, including but not limited to nurses, pharmacists, and supervised pharmacy interns.

Responsible for scheduling prescription refills utilizing the pharmacy software.

Maintains documentation of calls to and from patients.

Contacts patients to schedule deliveries, confirm addresses, inform of any co-payments involved, and notify of payment responsibilities.

Communicates patient status to physician s offices/clinics.

Maintains patient confidentiality.

Utilizes operating systems and tools to help manage patient therapy and refill compliance.

Regular attendance in conformance with the standards, which may be revised from time to time, is essential to the successful performance of this position.

Maintains active Oregon license. Immediately informs supervisor (and Oregon Board of Pharmacy within 10 days) of any arrests, convictions, suspected or known violations of law, or any other conduct that might affect or has affected license status. Reports to Oregon Board of Pharmacy within 15 days any residence address or employment changes.

Actively participates and provides support as needed to leadership and quality program staff to ensure activities related to the company s quality management program and quality improvement activities maintain priority focus and are effectively executed. This may include but is not limited to activities that promote objective and systematic measurement, monitoring, and evaluation of services and defined Quality Improvement Projects (QIPs) that may result from such efforts.

Complies with the company s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities.

Performs other duties and responsibilities as assigned

What is a day at Ardon like? Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community. We work to build trusted relationships and to be a resource that patients can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others.

When we aren t busy helping patients, we can be found enjoying team meals, celebrating birthdays, and company milestones. We routinely integrate foosball and bean bag toss into our workdays and often incorporate fun team activities into company events. We also volunteer together to support patient advocacy organizations.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.