Air National Guard Units IT SPECIALIST (CUSTSPT) TITLE 32 in Portland, Oregon
This National Guard position is for a IT SPECIALIST (CUSTSPT) TITLE 32, Position Description Number D2182P01 and is part of the Oregon Air National Guard 142d Wing, National Guard.
As a IT SPECIALIST (CUSTSPT) TITLE 32, GS-2210-11, this position is located in the Operations Section of a Base Communications Unit, Mission Support Group, in an Air National Guard Wing. This is an Air National Guard (ANG) Dual Status Technician position requiring military membership, compatible military skill assignment, and classification. This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. 1. Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Performs system audits to assess security parameters and performance of IA controls within the network environment. 2. Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. 3. Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements. Assists in solving problems associated with delivery of hardware and software orders. 4. Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers. Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. 5. Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability. 6. Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems. Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. 7. Adheres to management control plan requirements by conducting self inspection and staff assistance visits. Resolves identified discrepancies. 8. Performs other duties as assigned. *The above description only mentions a limited amount of the position's official duties. For a full comprehensive document that covers all the duties of the position, please contact one of the Recruitment Specialists at the bottom of the announcement.
Conditions of Employment
Areas of Consideration:
Area 1 - Current permanent or conditional Title 32 Technicians of the Oregon ANG.
Area 2 - Current permanent or conditional Title 5 Employees of the Oregon ANG.
Area 3 - Current service members in the Oregon ANG.
Area 4 - Individuals in the Active Duty US Air Force, Air Force Reserve, or Air National Guard.
Area 5 - US Citizens eligible to meet the military requirements for membership in the Oregon ANG. GENERAL and SPECIALIZED EXPERIENCE QUALIFICATION REQUIREMENTS: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Substitution of Education for Specialized Experience: At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. If you are using education to qualify for this position, you must provide transcripts or other documentation to support your Educational claims.
Alternate Application Methods: If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Current AGR members (Oregon ANG only) intending to remain AGR must submit the following:
1) NGB Form 34-1, Application for Active Guard/Reserve (AGR) - Position Announcement number and position title must be annotated on this form.
2) Current Report of Individual Personnel (RIP) - In lieu of a RIP, applicant may provide a printout from the Virtual MPF (VMPF). Documents must show your ASVAB scores.
3) Copy of current physical fitness assessment. Complete application packet should be in a single PDF format document with the Announcement Number and Last Name ONLY as the file name (example: OR-AF-20-0XX Last name) Please email completed packages to the personnel listed below. Please include the complete announcement number and last name in the subject line. If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).