Wireless Advocates Install Manager in PORTLAND, Oregon
Headquartered in Seattle, Washington, Car Toys is the largest independent multi-channel specialty car audio and mobile electronics retailer with locations in Colorado, Oregon, Texas and Washington. We offer a broad selection of the very best mobile entertainment, navigation road safety, and security systems from top manufacturers and pride ourselves on providing outstanding customer service, and maintaining a superior standard for product installation and user satisfaction. As one of the leading third party purveyors of wireless phones, Car Toys offers customers the advantage of one-stop shopping for a wide variety of cutting-edge wireless phones and plan options to meet every need.
You are the Electronics Wizard!
You expect greatness and deliver results. You know how to inspire people and bring out the best in them. In this role, you will partner with your install team and the customer service experts to provide creative recommendations and ensure that each customer gets an unforgettable experience and a custom-fit solution to their mobile electronics needs. You foster open communication to ensure a healthy work environment that is supportive, challenging and rewarding.
You are an expert in your field and enjoy sharing your knowledge with others by coaching and guiding them to excellence in group and individual training sessions. Your leadership, guidance, and open communication motivate teams to thrive and excel in a fast-paced and dynamic environment.
Are you the one?
Manages exempt and non-exempt staff, approximately 15-30 employees
Achieve results that exceed company standards in all store operational areas including staff training, and development, the customer experience, loss prevention, turnover and safety, housekeeping and team professionalism
Recruits and hires quality employees who meet or exceed the accepted minimum standards of the company. Utilizes company hiring selection tools including following established processes and procedures.
Trains, develops, and retains installers; promote high performing installers.
Achieve all store sales and profit contribution objectives.
Manage install bay operational areas including parts, budgets, installation schedules for maximum productivity, and customer satisfaction.
Actively continues self-development by gaining knowledge and building skills as a professional manager, and leader.
Completes all appropriate training mandated by company
Adheres to and managers staff to company’s established principles and standards
Effective communication skills and ability to work cross-functionally across the entire company
Prior successful install and install management experience required in a commissioned sales environment
Prior consumer electronics management experience
Current MECP Advanced Certification or the ability to pass the certification test
Expert level of installation and car stereo product knowledge
Superior communication, organizational and time management skills
Strong customer service orientation and skills
Ability to quickly identify challenges and develop problem solving solutions
Develop and foster ongoing positive working relationships with the business leadership, vendors, employees and customers
High level of integrity, accountability and attention to detail
Willingness to uphold Company policies and procedures
Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays
Required to sit, stand and talk or hear and to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.
Ability to become First aid and CPR certified (we help you!)
Current driver’s license
Legally authorized to work in the U.S.
Spanish speaking is preferred but not required
Pay & Benefits:
Our people are our greatest asset. In addition to competitive pay, full-time employees receive the following benefits package:
Medical, Dental, and Vision coverage
Retirement Savings including 401(k) with company match
Paid vacation time
Short-term & Long-term disability insurance
Employee Assistance Program 100% company paid
$10,000 Life insurance policy 100% company paid
Flexible Spending Accounts
As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.
CarToys is an equal employment opportunity employer. To find out more about us, visit our website at http://www.cartoys.com.
Requisition ID: 2018-13001
External Company Name: Wireless Advocates
External Company URL: www.wirelessadvocates.com
Street: 10305 SE 82ND AVE.