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Aerotek Healthcare Customer Service Agent in PORTLAND, Oregon

A prominent Healthcare company in Portland is seeking to add Customer Service Agents to their team! This position will allow you to work from home after training.


Seeking multiple customer service professionals to support their clients as either a Qualifications Specialist OR Validation Specialist

Qualification Specialist (7)

Perform Insurance Verification

Gather medical documentation required to meet specific insurance company's guidelines

Submit and obtain insurance prior authorizations via fax, online portal entry, mail, etc for equipment prior to delivery whenever possible

Review documentation to assure pay coverage criteria is met when a prior authorization cannot be obtained from the insurance company

Follow up with therapists and physicians when DWOs, DPDs, chart notes, and LMNs are not received per Norco protocol

Stay abreast of industry updates and Medicare changes

Perform other tasks as assigned or necessary

Validation Specialist (3)

Complete claim submission process once all documentation has been properly received according to payer guidelines

Monitor and work Validations errors and reports

Comply will all federal and state payer regulatory policies regarding claim processing

Complete necessary follow up protocol applicable for prior authorization, reauthorization and unreturned documents

Work to insure patient information is kept up to date and complete Account Status changes

Perform other tasks as assigned or necessary

Additional Skills & Qualifications:

  • Previous experience in customer service preferred

  • Clear English is a must, they are going to be speaking to elderly patients over the phone who may be hard of hearing.

  • High empathy for patients/customers is a must have

Experience Level:

Entry Level

If interested, please contact Guillermo at 503-403-1957 or

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.