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Rinse, Inc. Customer Care Associate in Portland, Oregon

About the Role

As a Rinse Customer Care Associate, you will provide a world-class customer experience for all Rinse customers. Applicants should have excellent customer service, problem solving, and communication skills. This is a fully remote and full-time position. You will work primarily early mornings and/or weekend shifts as part of a small, customer obsessed team.

In this role, you will...

  • Have impeccable communication skills, able to balance multiple customer conversations simultaneously in a fast paced environment with flawless written and verbal communication

  • Have a thorough understanding of all Rinse processes and services, and the ability to quickly learn and adapt to new processes

  • Quickly and creatively problem solve to surprise and delight Rinse?s customers

  • Consistently meet predetermined KPIs tracking quality, efficiency, and adherence to process and procedure

  • Represent the values of Rinse in all of your work

  • Work interdepartmentally and collaboratively with our local operations, marketing, tech, and product teams with tact and judgment

As the ideal candidate, you...

  • Have 2+ years of experience in a customer success role, using CRM tools to manage inbound and outbound written and verbal communications

  • Must be flexible with scheduling. You will be required to work some weekends and early mornings (5:00 am - 1:00 pm PT shifts)

  • Are passionate about providing a world class customer experience, working 1:1 with our customers to deliver proactive, creative, and personalized support to our customers

  • Thrive in a dynamic, fast-paced, and team-based environment, demonstrating the ability to quickly and proficiently understand and absorb new information

  • Have a strong attention to detail and the ability to multitask, working on several platforms simultaneously

  • Are calm under stress, maintaining a high level of service and communication in the face of heavy pressure

  • Have high standards and a strong work ethic. You expect your personal performance and team performance to be nothing short of the best

  • You respond positively to coaching and feedback from supervisors and peers

You?ll Love Working at Rinse Because?

  • We are currently hiring for full-time, remote opportunities

  • We have a collaborative work environment that values honesty and open communication

  • You take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about

  • We offer competitive compensation and stock options, in addition to great benefits, including health insurance, paid time off, and paid sick leave

  • You will have a clear path for opportunities for performance based promotions and raises

About Rinse

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

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