Rinse, Inc. Customer Care Associate in Portland, Oregon
About the Role
As a Rinse Customer Care Associate, you will provide a world-class customer experience for all Rinse customers. Applicants should have excellent customer service, problem solving, and communication skills. This is a fully remote and full-time position. You will work primarily early mornings and/or weekend shifts as part of a small, customer obsessed team.
In this role, you will...
Have impeccable communication skills, able to balance multiple customer conversations simultaneously in a fast paced environment with flawless written and verbal communication
Have a thorough understanding of all Rinse processes and services, and the ability to quickly learn and adapt to new processes
Quickly and creatively problem solve to surprise and delight Rinse?s customers
Consistently meet predetermined KPIs tracking quality, efficiency, and adherence to process and procedure
Represent the values of Rinse in all of your work
Work interdepartmentally and collaboratively with our local operations, marketing, tech, and product teams with tact and judgment
As the ideal candidate, you...
Have 2+ years of experience in a customer success role, using CRM tools to manage inbound and outbound written and verbal communications
Must be flexible with scheduling. You will be required to work some weekends and early mornings (5:00 am - 1:00 pm PT shifts)
Are passionate about providing a world class customer experience, working 1:1 with our customers to deliver proactive, creative, and personalized support to our customers
Thrive in a dynamic, fast-paced, and team-based environment, demonstrating the ability to quickly and proficiently understand and absorb new information
Have a strong attention to detail and the ability to multitask, working on several platforms simultaneously
Are calm under stress, maintaining a high level of service and communication in the face of heavy pressure
Have high standards and a strong work ethic. You expect your personal performance and team performance to be nothing short of the best
You respond positively to coaching and feedback from supervisors and peers
You?ll Love Working at Rinse Because?
We are currently hiring for full-time, remote opportunities
We have a collaborative work environment that values honesty and open communication
You take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about
We offer competitive compensation and stock options, in addition to great benefits, including health insurance, paid time off, and paid sick leave
You will have a clear path for opportunities for performance based promotions and raises
Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.