Umpqua Bank CRED-Senior Relationship Manager in Portland, Oregon


Serves as the account manager for new and existing commercial real estate clients. Establishes and maintains a "trusted advisor" relationship with clients based on knowledgeable advice that is aligned to the clients' business objectives and lifecycle. Develops and grows new business and builds/maintains strong relationships with prospects. Drives financial performance through profitable revenue and growth, and quality credit.


  • Responsible for credit and deposit needs for commercial banking and commercial real estate investment customers involved in ownership and/or operation of businesses or who invest in or develop real estate.

  • Initiates and develops new business through outside business development activities.

  • Achieves annual growth goals for loans, deposits and fees to ensure the bank meets its overall financial targets and conforms to credit terms.

  • Interviews applicants to gain information regarding their business, desire, ability and earning potential so that decisions regarding approval can be made based on acceptable risk levels.

  • Provides credit, deposit and other banking services in conjunction with client management activities.

  • Develops and analyzes financial background data for new or renewed loans.

  • Makes decisions on loans and terms within established lending limits, or refers these issues to next appropriate level of authority.

  • Follows-up on current loans to ensure compliance with internal procedures and other required terms.

  • Maintains ongoing contact with client to be kept current on significant changes in financial condition or operations.

  • Provides financial advice and counsel to existing and potential customers within appropriate legal constraints.

  • Studies industrial, commercial, economic and financial situations relating to new or existing business.

  • Makes recommendations on financial and organizational structure and other matters; visits plant or company sites as required.

  • Ensures the sale of additional financial services.

  • Analyzes credit to determine the ability of customers and prospective customers to qualify for ensuing borrowing requirements.

  • Oversees the timely completion of required documents.

  • Assists internal and external customers, including introducing them to other products/services and other personnel when necessary.

  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

  • Takes personal initiative and is a positive example for others to emulate.

  • Embraces our vision to become "The World's Greatest Bank."

  • May perform other duties as assigned.




  • Requires a Master's degree or equivalent, and significant experience successfully managing the most complex and valuable customers.

  • 6-10 years of relevant commercial lending experience.

  • Excellent relationship management and business development abilities, analytical and problem solving skills, sales skills, and credit and credit quality skills.

  • Advanced knowledge of commercial C&I bank products and services that result in successfully capitalizing on all opportunities to cross-sell the bank's products.

  • Proven track record of success and skills in developing new clients and business, including prospecting, sourcing and networking.

  • Excellent credit analysis and commercial underwriting skills, including accounting, financial statement and cash flow analysis experience.

  • Advanced knowledge of commercial lending policies, procedures, practices and documentation.

  • Excellent written and verbal communication and presentation skills.

  • Ability to work effectively with individuals and groups across the company to manage customer relationships.

  • Proficiency with personal computers and related software packages such as Word and Excel.

  • Ability to train and present to small and large audiences or has the interest in learning to train and present.


  • Work involves sitting, occasional walking, and lifting up to 10 pounds.

  • Requires close visual acuity.

  • Normal office environment and exposure to weather when visiting customer sites.

  • Frequent local travel.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.