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Kelly Services Chief Operations Officer in Portland, Oregon

Chief Operations Officer

Primary Purpose:

Location is east of Portland, and our client will relocate you!

The Chief Operations Officer (COO) is a member of the executive management team. The COO organizes, plans, directs, and oversees the company’s laboratory operations. The position relies on extensive medical laboratory experience and judgment to accomplish the goals of laboratory operations. The COO is responsible for the long-term strategic planning and short-term execution of operational activities.

We are a devoted team of professionals that pride ourselves on building a vibrant work culture where curiosity, persistence, and positive attitudes are at the core. From a comprehensive benefits package to an ever evolving learning and development program which fosters career growth - we truly value our employees and are very proud of the work family that we have built since 1967.

Family owned & operated, clinical and anatomic pathology laboratory with over 90 locations in Oregon, Washington and Idaho. We are the Northwest’s leading, innovative laboratory dedicated to providing, rapid, reliable, and economical laboratory testing services. With over 50 years of growth and prosperity, we are the region’s largest independent laboratory. We emphasize the vital importance of a vibrant work culture and environment where building relationships, teamwork, and positive attitudes are highly valued!

This opportunity is based at the company headquarters in Pendleton, OR.

Essential Information

  • Three Highly Complex labs, 21 Moderately Complex labs, 39 Waived labs

  • Approximately 90 patient collection sites

  • 438 Employees

  • 12 Direct Reports

  • Projects on horizon include, further implementation of Esoteric laboratory, ongoing automation of microbiology, participation in design and construction of two new buildings, recruiting of new key technical staff including a regional manager.

  • Non-Union environment

Essential Functions

  • Demonstrates outstanding organizational and leadership abilities that promote a strong work culture and climate.

  • Serves as chief problem solver in cooperation with Regional Managers and laboratory management. Regularly dealing with multiple issues requiring simultaneous resolution in a fast-paced, deadline driven and quality environment.

  • Leads, mentors and motivates six Regional managers that require weekly communications in order to effectively accomplish quality work.

  • Participates in corporate client contract negotiations.

  • Engages in strategic thinking and planning to position Laboratory operations for success 10-15 years into the future, including monitoring and analyzing factors and trends in the industry that may impact Laboratory, and identifies and implements needed adaptations in operational strategy

  • Be consistently curious with instincts to act decisively using logic and reasoning in analyzing strengths and weaknesses of alternative solutions, conclusions, or approaches to issues

  • Serves as a key company communicator both verbally and in writing

  • Ensures an active safety culture across the company

  • Oversees development and implementation of operational approximately $60 million budget and is a prudent fiscal manager. Performs cost benefit analysis exercises in exploring new projects or business lines

  • Allocates human resources efficiently and appropriately in order to accomplish work and serve customer needs at the highest levels

  • Remains on top of current technologies needed to support continued growth and improved customer service

  • Reviews, implements and monitors laboratory technology – understands programming elements, interfacing, middleware, test files, etc

  • Partner with courier supervisor on logistics of specimen pickup and deliver to laboratory

  • Lead and oversee talent acquisition, development, discipline and dismissal for assigned positions

  • Consistently monitor laboratory key performance indicators and report to management team

  • Partners with sales team and serves as subject matter expert on projects that create revenue for the company; sales, pricing, client services, etc

  • Oversees new site start-ups, including laboratories, patient service centers, etc

  • Development and oversight of esoteric laboratory. Maintains competence in both routine and esoteric laboratory functions

  • Occasionally travels to worksites in states where company operates (currently Pacific Northwest) in sometimes hazardous weather conditions

  • Understands materials management systems and provides oversight of laboratory supplies and inventory

  • Participates in lease, property acquisition and capital construction negotiations and new site design and construction

  • Has a general understanding of physical building elements – electrical, low voltage, plumbing, HVAC as related to instrument specifications

  • Serves as the companies HIPAA compliance officer.Maintains current understanding of inside and outside client services and client management software applications

  • Performs other duties as necessary when the company’s needs evolve.

Key Characteristics

  1. Analytical, technically and operationally

  2. Decisive

  3. Calm under pressure

  4. Patient

  5. Competitive

  6. Diligent

  7. Passionate about profession

Minimum Qualifications

  • Clinical Laboratory Scientist or Medical Laboratory Scientist Certification

  • At least ten years of significant and applicable laboratory experience in regional reference lab with multiple locations or large hospital laboratory with multiple locations.

  • Clinical and Anatomic Laboratory Experience

  • Automation

  • Specimen Processing

  • Reporting

  • Experience working as a laboratory “bench tech”

  • Must have demonstrated an understanding of the technical and regulatory requirements in the clinical laboratory space (CLIA, CAP, FDA, etc.).

Preferred Qualifications

  • Demonstrated experience with project management best practices

  • Demonstrated ability to effectively and efficiently facilitate both small and large meetings

Physical and Other Requirements:

  1. Stress & Pressure: Job pressures require ability to manage stressful situations in a calm and thoughtful manner.

  2. PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

  3. Stooping: Bending body downward and forward by bending spine at the waist.

  4. Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

  5. Lifting & Moving: May need to assist with safely lifting or moving equipment and supplies on occasion.

  6. Fine Motor Skills: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

  7. Continuing Education: Continual assessment of current literature and best practices

For immediate consideration, email resume directly to the recruiter:


Why Kelly ® ?

Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (