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Cascadia Behavioral Healthcare Care Coordinator in Portland, Oregon

Cascadia Behavioral Healthcare, one of the largest community behavioral health providers in the state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate and dedicated staff who are aligned with trauma-informed care and who are committed to working effectively with diverse community populations, and who are expected to strengthen such capacity if hired.

This is a full time position (40 hours/week) located at one of Cascadia's outpatient Health Centers in SE Portland. The work schedule for this position is typically Monday - Friday, 8:30am - 5:00pm.

The Care Coordinator provides a wide range of clinical and administrative services to improve client care within the medical and psychiatric setting. The Care Coordinator collaborates in the management of a caseload of adults with complex medical concerns, severe mental illnesses and addiction issues, while supporting a trauma-informed Integrative Care environment. This position assists in the coordination and linking of clients to medical and psychiatric services. The Care Coordinator works to optimize service delivery by assisting with and facilitating improved access to clinical care across agency programs. With the high prevalence of trauma among individuals receiving mental health services, it is required that the Care Coordinator understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. The Care Coordinator will contribute to the work of the multi-disciplinary team, including both medical and psychiatric clinicians, in the development and implementation of physical health services. This position involves participation and implementation of program goals and objectives to promote a strengths-based, client-centered approach in assisting clients achieve individual goals.Essential Responsibilities:

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

  • Work with inter-disciplinary team to promote coordination of service delivery and prevent duplication of services.

  • Coordinate referrals with other client providers in a timely and professional manner. Collaborate with inter-disciplinary team and community services to ensure that any diseases, as well as preventative and health promotion needs are addressed as part of the holistic, whole-person, culturally-sensitive physical health approach

  • Coordinate client schedules to include arranging appointments, confirmation calls, and follow-up for no shows. Includes explaining the purpose of appointments to the client in clear and simple language.

  • Assist clients prior, during and after their physical medical appointments in understanding the relevant details of the visit, as requested by either the patient or inter-disciplinary team.

  • Provide weekly client appointment updates to treatment team with follow-up planning.

  • Identify and prioritize service plan goals and identify resources to meet those goals.

  • Identify and engage clients in health care services, and/or coordinate and monitor their health conditions already being addressed (ie., asthma, diabetes, heart disease, obesity).

  • Teach and assist clients to better manage their chronic diseases using realistic and specific, measurable, attainable, realistic and timely goals.

  • Advocate and collaborate the completion of applications for clients including securing benefits and accessing appropriate housing, transportation, medical, and emergency services.

  • Provide outreach and engagement to clients in need of additional support.

  • Coordinate with community agencies for outreach/engagement. Ensure, establish and maintain good working relationships with community agencies. Assist clients in developing and accessing natural community supports.

  • Collaborate with inter-disciplinary team and community services to support the programs Triple Aim healthcare delivery model.

This position is represented by a Labor Union


  • The incumbent must possess a Bachelor's degree in a behavioral science field from an accredited college or university or three years of full time professional experience working with adults with severe and persistent mental illness. The job incumbent must demonstrate the competencies as outlined in OAR 309-016-0005 to become credentialed as a Qualified Mental Health Associate (QMHA).

  • The CADC credential is desired given the high occurrence of substance use/abuse.


Clinical experience providing outpatient services or working in community health, primary care is preferred.

Specialized Knowledge, Skills and Abilities:

  • Ability to demonstrate working knowledge of accepted treatment practice with the capacity to implement and evaluate the effectiveness of treatment plans and recommend alternate strategies as necessary

  • Ability to integrate best practices into the day to day operations, including Trauma Informed Care and Motivational Interviewing

  • Understanding of recovery model, motivational interviewing, illness management and recovery

  • Thorough knowledge of evidence based practices, and strength based case management philosophies and strategies

  • Ability to operate computer hardware and software at a level needed to effectively perform job functions

  • Ability to enter and retrieve data

  • Ability to prepare simple reports


Optional: possess a valid driver's license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

Physical Demands:

Activities and structure support community integration assisting clients in continued growth for successful independent living and may require the incumbent use a company vehicle to transport clients out in the community. Employee must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.

  • Regular sitting, Standing, walking, and Keyboarding

  • Occasionally stooping, lifting 20 to 50 lbs., climbing (stairs), crouching, reaching, and running

  • Constant visual and auditory

Cascadia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin or age.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled