State of Oregon Business and Employment Specialist 1 in Portland, Oregon

Business and Employment Specialist 1



Business and Employment Specialist 1


$2,927.00 - $4,221.00 Monthly


Portland, OR

Job Type

Limited Duration



Job Number



7/27/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions



(One opening)

We are excited to announce an opening for a limited duration Business and Employment Specialist 1 position with the Oregon Employment Department, Workforce Operations Division. Bilingual applicants are encouraged to apply.

  • This limited duration, full time position is located in Portland SE.

  • This limited duration assignment is scheduled to end on or before June 30, 2019. Limited duration appointments are regular status, benefits eligible, with a designated maximum length of service.

  • This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.

  • This position is represented by the Service Employees International Union (SEIU).

The Oregon Employment Department (OED) is seeking experienced professionals who enjoy a team environment, are dedicated to public service excellence, committed to our mission and values and want to join our team!

Our Mission: The Employment Department is a state agency with a mission to Support Business and Promote Employment. We accomplish this by administering the Unemployment Insurance (UI) program; recruiting and referring applicants to job openings and assisting job seekers in their employment searches (Workforce Operations); and developing and distributing workforce and economic information (Workforce and Economic Research).

Our Values: Openness, trust, and integrity; Quality with agility; Delighting the customer; Teamwork with responsibility; and Humor, fulfillment, and inclusion.

Duties & Responsibilities

What you will be doing:

The primary purpose of this position is to provide services to employers seeking qualified and skilled workers. Offer comprehensive business services through WSO centers that are aligned with local strategies and investment priorities. Provide services to Oregonians by conducting guidance and training opportunities and to develop the skills of individuals to assist them in becoming work ready to local employers.

Exploratory Service Duties

  • Greet and query/probe customers about their reason for coming into the center. Inform customers of available services, propose options, and guide customers toward appropriate services.

  • Provide a customized one-on-one conversation to customers needing to register with the labor exchange system, or interested in pursuing training or other opportunities.

  • Provide registration information for customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs.

  • Provide referrals to community resources and supportive service agencies for needed services and /or technical assistance as appropriate.

  • Interview a high volume of job seekers and collect detailed occupational information about previous jobs. Determine job seeker's transferable skills, interests, and employment goals. Identify barriers to successful job search and explore possible solutions to remove the barriers.

Career Service Duties:

  • Conduct assessments of skill levels, aptitudes, abilities, skills gaps, career interests, employment barriers, and supportive service needs to form a diagnostic evaluation of the customer's situation.

  • Provide progressive assessments for customers as-needed to inform provision of services on an ongoing basis to other WSO staff.

  • Align career planning efforts with LMI and local sector strategies to help the customer make informed decisions related to their career planning activities.

  • Assist with application processes, documentation, and effective interviewing techniques. Gain and maintain familiarity with local employment needs in order to provide relevant job search support and assistance to jobseekers.

  • Assess customer intent to work/motivation, work history, employer-required licenses, credentials and hard skills, and essential skills/soft skills. Validate skills using the approved process to verify the customer is qualified for a job referral based on employer requirements prior to referral so that the most qualified candidates are referred to the employer.

What's in it for you:

Collaborate in an open office with a team of bright individuals to work with and learn from. We offer a workplace that balances productivity with enjoyment; encourage an atmosphere of mutual respect, dedication, enthusiasm and optimism; and encourage learning and mentoring.

We offer full medical, vision, and dental insurance with paid Sick Leave, Vacation, Personal Leave and 10 paid holidays a year.

The Oregon Employment Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve. The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training. A goal of the Oregon Employment Department is to become an employer of choice for individuals of all backgrounds and promote an inclusive workplace culture that encourages diversity and allows employees to excel.


Receive and direct people or telephone calls that may be irate and/or verbally abusive. Requires prolonged sitting or standing, frequently at a counter. Requires extensive use of the telephone and computer terminal. Office is a fast-paced, sometimes noisy environment that requires the ability to work with multiple distractions and interruptions.

Qualifications, Required & Requested Skills

Minimum Qualifications

  • Two years of full-time heavy public-contact experience asking people for information, making notes, and deciding an action based on the information. Examples of qualifying experience are eligibility interviewer, application examiner, employment and claims aide, examination proctor, information clerk, insurance aide, public counter intake person, or retail industry if it involved the above stated experience. OR

  • Two years of education or experience. Listed below are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

Requested Skills (Desired Attributes): In addition to your related work experience and education, we will use the attributes below to determine whom to interview. You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application. Your application may be graded on spelling, grammar, punctuation, and presentation.

  • National Career Readiness Certificate preferred.

  • Prior Staffing, Recruitment or Job Development background preferred

  • Ability to communicate in a professional manner both verbally and in writing.

  • Solutions-based problem solving skills for customers (resourceful).

  • Excellent time management skills; ability to multi-task and maintain focus in an open-office environment.

  • Ability to utilize computers and software at an intermediate level that includes Microsoft Word and Outlook.

  • Experience contacting community resources, businesses and building workplace partnerships.

  • Bilingual- Spanish and/or Vietnamese preferred.

Applicants that most closely match the minimum qualifications and requested skills above will be invited for an interview.


  • Complete the online application, including the supplemental questions. Note that we have disabled several sections of the electronic application.

  • Attach a Resume. In your resume, you must clearly describe how you meet the qualifications for this position as listed above and include a list of verifiable employers and dates of employment (including month and year). Please title your resume using this format, "Resume EMP18-0107oc"; AND

  • Attach a Cover Letter (no longer than 2 pages). Please title your Cover Letter using this format, "Cover Letter EMP18-0107oc".

Note: The work history section of the application has been removed as we are asking all applicants to submit a resume and cover letter describing their experience as it relates to how they meet the minimum qualifications and desired attributes listed above.

Caution: Failure to submit the required resume and cover letter with your online application will result in the elimination of your application. We cannot consider incomplete or late applications.

Additional Information

Working Conditions

Receive and direct people or telephone calls that may be irate and/or verbally abusive. Requires prolonged sitting or standing, frequently at a counter. Requires extensive use of the telephone and computer terminal. Office is a fast-paced, sometimes noisy environment that requires the ability to work with multiple distractions and interruptions.

How to Apply

  • To apply for this position, follow the "Apply" link above and complete the Oregon employment application online. Please use name you want us to address you by.

  • Answer the supplemental questions.

  • Attach a resume and cover letter.

  • All application materials must be received by the closing date and time posted on this announcement.

Complete Application

The application must include work experience that supports how you meet the minimum qualifications and Requested Skills above. A resume (attached or text) will not replace the work experience section of the application.

Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)


Transcripts are required as part of our interview process if you are using education or coursework to meet the minimum qualifications. Transcripts can be provided at the time of application or during an in-person interview.

Pre-Employment Checks:

Employment is contingent on the outcome of a criminal records check which may require fingerprints (FBI). Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment.

Work Authorization

The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.

Veteran's Points:

For more information on veterans' preference points, visit: Veterans Resources

Questions and Application Support:

  • For questions about the job announcement, call 503-947-3006.

  • For technical help with your login or online application issues, call 1-855-524-5627 from 6:30a to 5:30p PT M-F by leaving a voicemail. It may take up to 24 hours to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.

Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.