Cayuse Holdings Helpdesk Agent (Ongoing) in Pendleton, Oregon
Helpdesk Agent (Ongoing)
03-Nov-2020 to Until Filled (HST)
Cayuse Commercial Services
Pendleton, OR, USA
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Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability, and accelerated time to market.
The RSS Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communications. All duties and responsibilities will be performed in accordance with the Mission, Vision, and Core Values of Cayuse.
Provides high-quality customer service to the client, responding to requests and issues accurately and promptly.
Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
Matches client needs with current products and services and suggests new ones to target the client's unmet needs.
Uses examples and analogies as appropriate to facilitate understanding.
Ability to document work clearly and accurately.
Other duties as assigned.
Provides assistance and information to the customer in a prompt manner.
Manages continuous improvement through ongoing collection of data and information regarding customer requirements.
Understand and responds to others' using active listening skills and tactful communication.
Ability to perform first-line troubleshooting for customers.
Ability to resolve issues following the parameters and guidelines of the client.
Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicit input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
Ensures customer satisfaction through follow up and special efforts.
Assist new employees with training through shadowing opportunities and explanations of the work process.
Technical Skills: Knowledge, Skills, and Abilities (KSA's):
Education / Experience:
- Requires a high school diploma or equivalent
Ability to change system settings via control panels or system preferences
Foundation in Microsoft applications
Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
Sound analytic and cognitive ability to troubleshoot technical problems.
Human Relationship Skills:
Speaks with clarity, articulation, and is aware of their own non-verbal communication.
Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
Demonstrate the ability to learn quickly and thrive in a high-energy team environment.
Strong written and spoken communication skills.
Must be able to work independently, as well as with a team.
Ability to function in a diverse work environment.
Experience in a customer service role.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
1-2 Years Customer service experience
As an equal opportunity employer, Cayuse Commercial Services is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Operations Department at (541) 278-8200 for assistance.