WorkSource Oregon Healthcare Scheduler, Pendleton - REMOTE FOR OREGON RESIDENTS (4104) in PENDLETON, Oregon
This self-driven position is responsible for centralized inbound and outbound multi-specialty healthcare calls. The centralized scheduling department is the single scheduling point of contact for all healthcare regions and will consist of telecommuting and in-office staff based throughout Oregon. ***REMOTE OPPORTUNITY FOR OREGON RESIDENTS ONLY Minimum Qualifications: Education and/or Experience High school diploma or GED Minimum two years of experience in healthcare setting, preferably multi-specialty medical practice. Centralized scheduling experience preferred. Working knowledge of medical terminology. Experience using Greenway Intergy Practice Management a plus. Performance Requirements: Must have a clear understanding of scheduling and call center skill set/competencies and the ability openly receive input and feedback. Excellent organization, time management, and customer service skills. Strong communication and interpersonal skills. Demonstrates confidentiality, accountability, and ethical behavior. Specific Areas of Responsibility: Consecutively and accurately fills open appointment slots, in order to maximize provider schedules. Schedule appointments according to accurate appointment reason codes and provider-specific rules. Collect and/or confirm patient demographics and insurance details. Routinely works recall and waitlists to keep provider's schedules full and patients optimally scheduled. Proactively monitor provider's schedules for accurate scheduling adherence. Adheres to the company's phone handling competencies. Schedule appointments according to payer measures and government program requirements, in order to maintain an emphasis on patient outcomes. Monitors and responds to internal communications, including but not limited to tasks, emails, phone calls, instant messages, and newsletters (as applicable). Understands the importance and complies with our patient experience objectives. Understand and adheres to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations. Performs other work related duties as assigned. EOE Disabled/Veteran Adaugeo Healthcare Solutions is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.