Wildhorse Resort and Casino Hamley's Western Sales Associate in Pendleton, Oregon
JOB SUMMARY Responsible for providing guest service that result in sales of Western Store merchandise and promotions. Will cashier, replenish stock and arrange displays. ESSENTIAL JOB FUNCTIONS: *Provide the highest level of customer service by using guest services standards which includes greeting and acknowledging guests in a friendly manner, and using the customer's name whenever possible. *Learn and become proficient in use of the POS System and process transactions within department guidelines for all approved payment methods. *Attend sales meetings. *Stay informed regarding all existing and new stock items. *Promote customer satisfaction by coming out from behind the counter and engaging in conversation with customers. *Provide assistance to guests by providing product knowledge on all merchandise sold in the Western Store. *Will assist with checking in merchandise which includes pricing new merchandise and putting freight away in an organized manner. *Maintains tidiness and organization by regularly cleaning including dusting, vacuuming, cleaning mirrors etc., and all areas of the store as needed. *Must be able to lift and maneuver heavy, bulky items onto shelving, including overhead when changing displays or replenishing product. *Promotes a clean, safe, healthy work environment by using all equipment, tools and materials in a safe manner. *Promote internal guest service standards through courteous and respectful behavior toward co-workers and supervisors. *Handle guest inquiries and or concerns efficiently and cordially, referring difficult situations to supervisor. *Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc. *Promote teamwork through punctual, responsible attendance which includes promptness in regards to breaks, meal periods and reporting to the work station. *Promptly reports all concerns to supervisor. *Other related duties as assigned by supervisor.MINIMUM QUALIFICATIONS: *Six (6) months cash handling and six (6) months of customer service experience. *Physical ability to stand for long periods: handle and maneuver bulky 50 lb. boxes; able to perform repetitive motions with wrists, hands and fingers. *High School Diploma or GED. *Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities. *Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. *Must be at least 18 years of age. PREFERRED QUALIFICATIONS: *Knowledge and experience in the western fashion world; the western, farm and ranch way of life; rodeo and equestrian fields.