Wildhorse Resort and Casino Gift Shop Sales Associate in Pendleton, Oregon
JOB SUMMARY Responsible for providing guest service that result in sales of gift shop merchandise and promotions. Will cashier, replenish stock, arrange displays and provide information on Wildhorse Resort and Casino events. ESSENTIAL JOB FUNCTIONS: *Provide the highest level of customer service by using gift shop guest services standards which includes greeting and acknowledging guests in a friendly manner, and using the customer's name whenever possible. *Promote customer satisfaction by coming out from behind the counter and engaging in conversation with customers. *Provide assistance to guests by providing product knowledge on all merchandise sold in the Gift Shop. *Operate cash register and process transactions within department guidelines for all approved payment methods. *Responsible for maintaining an imprest bank including signing out and returning at beginning and end of shift, including all accounting paperwork associated such as reconcile and monitoring daily sales. *Will assist with checking in merchandise which includes pricing new merchandise and putting freight away in an organized manner. *Maintains tidiness and organization of Gift Shop by regularly cleaning and restocking merchandise as needed. *Must be able to lift and maneuver heavy, bulky items onto shelving, including overhead when changing displays or replenishing product. *Promotes a clean, safe, healthy work environment by using all equipment, tools and materials in a safe manner. *Must be knowledgeable of current marketing promotions and events to give accurate information to guests, including selling tickets to upcoming events. *Promote internal guest service standards through courteous and respectful behavior toward co-workers and supervisors. *Handle guest inquiries and or concerns efficiently and cordially, referring difficult situations to supervisor. *Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc. *Responsible for Gift Shop daily duties as assigned on daily duty task sheets. *Promote teamwork through punctual, responsible attendance which includes promptness in regards to breaks, meal periods and reporting to the work station. *Promptly reports all concerns to supervisor. *Will assist with inventory control, following established procedures and assisting with quarterly inventory as assigned. *Other related duties as assigned by supervisor. MINIMUM QUALIFICATIONS: *Six (6) months cash handling and six (6) months of customer service experience. *Physical ability to stand for long periods: handle and maneuver bulky 50 lb. boxes; work in a noisy, smoky environment and able to perform repetitive motions with wrists, hands and fingers. *High School Diploma or GED. *Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities. *Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. *Requires a High Security Gaming License clearance. *Must be at least 18 years of age. PREFERRED QUALIFICATIONS: *None.