Lumen Functional Process Architect - Remote Work from Home, US in Oregon
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
A member of the Service Delivery PMO team that acts as both a consultant and driven of change in the organization. Works on complex and unique issues requiring in-depth evaluation to generate solutions to business problems. Exercises latitude in determining and executing objectives and approaches to critical assignments. Acts independently toward general results. Devises methods, modifies or adapts standard procedures to meet different situations. Contributes to the achievement of the organization’s goals.
The Main Responsibilities
Conduct data analysis to establish baseline metrics and define root cause to enable the right solutions the align to Service Delivery operational goals
Conduct process assessments to identify gaps
Design Lean process improvements to reduce waste and eliminate handoffs
Identify process, policy, people and platform gaps and drive solutions
Support and drive integrations of new and existing processes
Provides input and supports planning and prioritization for business process engineering related activities
Develops the business unit process engineering plan and integrates plan with corporate plan
Participates in continuous review and update to ensure that processes meet changing business unit conditions
Conduct SME reviews and workshops to document existing processes and identify gaps
Effective stakeholder management to establish creditability with teams to drive towards a common goal
Identifies and analyzes gaps between current processes and the desired state
Establish and handover control plans to ensure sustainable and measurable improvements
Responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions
Enhances the alignment between business processes and information technology
Define use cases and elicit/draft business requirements for future state technology solutions
Understands technical problems and solutions in relation to the current, as well as the future business environment
Work with core project team, including the Operational Readiness Manager to ensure a successful launch.
Drive the development of key process documentation and collateral based off future state changes to enable effective organizational change
Partner with project resources to ensure effective change communication
Develops process performance measures and plans the transition to a new process
Provides counsel and leadership on future use of technology and business process improvements
What We Look For in a Candidate
Bachelors degree or equivalent education and experience. Typically 5+ years related experience.
Lean Six Sigma methodology
Good communication and presenting skills
Build trust and partner with teams
What to Expect Next
Requisition #: 246151
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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