Kaiser Permanente Facilities Services Project Coordinator in Lake Oswego, Oregon
This position serves as the primary point of contact (POC) for facilities related customer issues at Kaiser-s Northwest IT campuses. Manages and coordinates multiple office facilities services provided by the IT Facilities Management (ITFM) team. Provides program management for various services and manages multiple vendors to ensure seamless service delivery. Handles all incoming service calls to the IT Facilities department, enters service requests and dispatches appropriately. Coordinates with the Kaiser construction team to complete minor work requests and small to medium projects. Handles ergonomic requests, furniture orders and deliveries. Provides back-up support to other KPIT locations when needed.
Primary POC for all facilities related office service requests for the IT Facilities team. Requests are submitted by customers using various methods including a help desk line, CMMS, the ITFM web site and email. Requests are dispatched to appropriate party for resolution. Provide all necessary follow up to ensure requests are completed satisfactorily.
Interacts with the Property Manager and the Facilities Services Supervisor on building management and maintenance activities. Partners with Kaiser Construction on construction related work requests and small to medium construction projects. Assists in establishing timeframes and prioritizing projects and managing to a successful completion.
Manages all ergonomic requests for the Northwest campuses. Ensures requests are completed in a timely manner. Schedules third party vendor to perform in-person assessment when necessary. Orders and monitors installation of ergo furniture and closes out the request.
Directly coordinates with internal and external vendors to deliver multi-disciplinary services including but not limited to emergency response teams, parking, security access, conferencing, signage, recycling, furniture, office equipment, first aid supplies, confidential document destruction and food/beverage service.
Manages team of custodial porters that is responsible for the maintenance of common work spaces (conference rooms, collaboration rooms, reservable work spaces, etc.). Ensures spaces are cleaned, organized and supplied with required technology provisions. Submits WOs to the Property Management team for any needed maintenance and follows through to ensure work has been completed satisfactorily.
Assists the various Kaiser businesses by supporting and/or managing special events on the campus. Support includes scheduling, communicating, reserving the venue and addressing any special requirements for the event.
Interacts with KP employees across multiple organizations and external parties as a liaison for the department/function.
Responsible for writing and sending site wide communications for campus events, construction activities impacting the campus and special announcements.
May participate in any number of activities listed below:
Provide facility reports to various KP groups (equipment planners, facility management, capital project managers).
Coordinate process for damage resolution, claims.
Ensure vendor invoices are paid in a timely manner.
Leads and/or supports special projects and initiatives as needed.
Conducts regular floor walks to identify facilities related issues.
Manage inventory of assignable work place lockers for employees that are assigned to the mobile work category.
- Minimum three (3) years of experience specifically in property management or facility operations including space planning and project management experience managing move/relocation projects.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Ability to acquire and use In-depth knowledge of KP's policies, practices, practices, business principles, theories, concepts, and systems.
Ability to exercise independent judgment; relies on experience, knowledge, skills and abilities to make sound decisions.
Strong negotiating, influencing, and project management skills.
Knowledge of Microsoft Office suite (word, Visio, excel, PowerPoint).
Customer facing knowledge and skills.
Must be able to work in a Labor/Management Partnership environment.
Minimum three (3) years of experience preferred.
Bachelor's degree preferred.
TITLE: Facilities Services Project Coordinator
LOCATION: Lake Oswego, Oregon
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.