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Hyatt Guest Services Coordinator at Sunriver Resort in LA PINE, Oregon

Description:

The Guest Services Coordinator is responsible for answering all incoming resort calls in a courteous and professional manner. S/he will refer calls to the appropriate parties. The Guest Services Coordinator will assist in maintaining the AAA Four Diamond standards.

ESSENTIAL JOB FUNCTIONS:

  • Answers all incoming resort phone calls

  • Transfers calls promptly and accurately

  • Relays messages accurately

  • Provides general resort information to guests

  • Forwards incoming faxes to designated departments

  • Provides back-up assistance to Reservations Agents

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Always maintains a professional demeanor and attitude

  • Assists with recreation bookings and common resort questions

  • Maintains a resolution log for the resort and follows-up with managers on pending issues

  • Communicates all pertinent information to the Reservations Manager, Supervisor, Front Desk MOD’s, Front Desk Manager

  • Follows set procedures on all office responsibilities (i.e. posting charges, creating reservations, proper phone etiquette)

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Acts with responsibility towards all company property, supplies and equipment.

  • Maintains a professional appearance. Follows all Sunriver Resort dress code standards.

  • Remains alert, courteous and helpful to the guests and colleagues at all times.

  • Performs other duties as assigned

Qualifications:

  • High school diploma or equivalent.

  • Prior hospitality experience preferred

  • At least one year customer service experience preferred

Primary Location: US-Oregon-Sunriver

Organization: Sunriver Resort

Pay Basis: Hourly

Job Level: Seasonal

Job: Reservations

Req ID: SUN000591

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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