WorkSource Oregon Retail Lead - Klamath Falls BottleDrop in KLAMATH FALLS, Oregon
POSITION SUMMARY: The BottleDrop Retail Lead is responsible for overseeing daily Front of House retail operations of assigned BottleDrop Redemption Center. The ideal candidate will act in a positive, professional manner while supervising a team of employees to meet business and safety demands. Additional responsibilities include customer service, cash handling, and maintaining cleanliness of facility. ESSENTIAL DUTIES & RESPONSIBILITIES: Oversee day-to-day operations for the Front of House at assigned BottleDrop Redemption Center Supervise Front of House Customer Service Associates to complete daily work assignments, maintain company standards, and follow company policies and procedures Lead Front of House Customer Service Associates in providing a positive and safe environment for all associates and customers Responsible for opening and/or closing the BottleDrop Redemption Center Assist with the Front of House Customer Service Associate hiring process by facilitating BottleDrop tours, interviews, employee onboarding and training Write and distribute team schedule Approve timecards within electronic timekeeping system Educate and introduce customers to Oregon's Bottle Bill and the BottleDrop system Troubleshoot and maintain all retail equipment including reverse vending machines (RVMs), floor scrubber, pay station, kiosks and printers Ensure accuracy of cash handling and reconciliation Maintain supply inventory and submit monthly supply orders Communicate with other departments within OBRC as needed Lift and carry up to 50 lbs, stand for several hours a day and climb ladders Other job duties as assigned QUALIFICATIONS: High school diploma or equivalent Minimum of 2 years supervisory/management experience, preferably in a retail environment Cash handling experience Excellent customer service skills with ability to effectively diffuse and resolve customer complaints Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners Ability to prioritize and multi-task Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel BENEFITS Medical, Dental, Vision and Life Insurance Plans 401(k) with company matching Paid Time Off Paid Holidays Oregon Beverage Recycling Cooperative (OBRC) is a member-owned, cooperative corporation in charge of picking up and processing nearly 100% of all containers redeemed in Oregon. We pick up from over 2,700 retails and OBRC's BottleDrop Redemption Centers across the state, and recycle millions of containers a day. As a result of what we do, more than 138 million pounds of beverage containers stay out of our landfills each year, and we all enjoy a cleaner, greener Oregon. OBRC is a growing company looking for motivated individuals to join our team and help make Oregon's bottle bill a continued success.