State of Oregon Human Services Specialist 1 (Operations Support) in Klamath Falls, Oregon

Human Services Specialist 1 (Operations Support)



Human Services Specialist 1 (Operations Support)


$30,084.00 - $41,928.00 Annually


Klamath Falls, OR

Job Type



Human Services-Children, Adults & Families

Job Number



11/22/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions



Do you have excellent organizational skills, detail orientated, possess strong communication skills and can meet everyday expectations. If this is you, we have an excellent opportunity for you! The Oregon Department of Human Services is seeking 1 Human Service Specialist 1 (Operations Support Staff) who are energetic and reliable. Come and join our Self Sufficiency team at our Klamath Falls (700 Klamath Ave.) field office. This position is permanent, full-time and is represented by a union.

DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

In this role you will be responsible to provide assistance to individuals and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for SNAP and issues authorized payments for services.

Duties & Responsibilities

Meet, Greet and Direct

In a professional, respectful manner, create a welcoming environment for the public (over the telephone, in person in the lobby, at the counter and by written correspondence) by exploring the purpose of the contact and how we can be of assistance.

In a manner that preserves the dignity of the individual/family, depending on the purpose of the contact, identify and explain the service/programs and processes of the agency and district and programs. Including an explanation of:

  • rules, policies, procedures,

  • programs and requirements,

  • support and expectations

In a friendly positive manner :

  • Schedule interview, home visit, referral appointments. Set up and maintain appointment schedules for multiple workers.

  • Provide forms to customers to apply for or receive services either from SSP or a contract/community partner.

  • Review applicant documents for completeness (including needed verification), for TANF, ERDC and SNAP to ensure all questions have been answered; including

  • applications received online, electronically and in paper format.

  • Screening may include a brief interview with customers to identify their situation as well as checking mandatory system and narrative screens.

  • May schedule appointments with appropriate workers in alignment with branch protocol.

  • Receive, review and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority or Aging and People with Disabilities). Provide copies of documents to customers upon request.

  • Makes copies of required documents on behalf of customers when appropriate.

Customer Service Support

  • Review applications, forms or other documents for compliance with program criteria and completeness including appropriate documentation if necessary.

  • Perform specialized record processing activities requiring independent judgment to make decision or select a course of action based on laws, rules, policies and procedures within TANF, SNAP, ERDC or TA-DVS.

  • Issues support service payments on behalf of the Family Stability Coach as authorized in the case plan.

  • Enters attendance data into the TRACS system on behalf of the Family Stability Coach as documented by the mandatory recipient or contract provider. Regularly reviews active case reports and seeks appropriate documentation to support attendance being reported or entered. Sends reminders to mandatory recipients and contract partners to obtain timely attendance reporting. Schedules appointments on behalf of the case manager for home visits, coaching meetings, re-engagement meetings or referrals to appropriate community providers.

  • Provide financial duties including: distribution and tracking, ordering or receipting bus passes and tokens, gas vouchers or support payments.

Meet with customers to determine initial eligibility for expedited SNAP when necessary. Following policy accurately completes the intake, documents the action taken and takes appropriate computer actions to:

  • Open expedited SNAP case when all information is available

  • Pend for required information and pass on to an HSS3 for completion.

  • Deny Expedited SNAP eligibility

Send appropriate notices for approval or denial of TANF, SNAP and ERDC applications in accordance with policy. Could include sending missed appointment notices.

Working Conditions

Constant public contact, including contact with customers under stressful conditions. High volume of computer work/keyboarding in a fast paced team environment with shared workspaces. May require a valid driver's license or other acceptable method of transportation.

The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out-stationed sites within the district.

Qualifications, Required & Requested Skills

Minimum Qualifications

Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

Requested Skills

  • Self-Motivated

  • Teamwork Oriented

  • Excellent Communication – Verbal and written

  • Proficiency with office systems and equipment, computers, and records maintenance (both paper and electronic)

  • Organizational skills

  • Ability to prioritize effectively

  • Arithmetic / Alphabetization

  • Strong attention to detail

  • Excellent Customer Service

  • Proficiency processing high volumes of paperwork

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the requested skills for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.

Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.

Additional Information


The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:

Francisco J. Garibay, Workforce Recruitment Consultant

Please be sure that you include the job post number. DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday).

If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,


Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.