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Providence Health & Services Registrar in Hood River, Oregon


Providence is calling a Registrar - Access Services-Patient Registrar (0.0 FTE, Rotating/Variable) to Providence Hood River Memorial Hospital In Hood River, OR.

We are seeking a Registrar - Access Services-Patient Registrar that will be accountable and responsible for securing maximum patient account reimbursement for the Providence Health System by obtaining complex demographic, insurance and medical information. Must maintain up-to-date knowledge of and competency with numerous Federal, State and other regulatory body compliance regulations and third-party insurance plans. Complexity of the job is evidenced by the use and cross–reference of multiple computer applications to establish accounts and obtain verification information. Must also think independently and make relatively complex decisions in a fast-paced environment. Provides superior customer service utilizing good judgment that exceeds the expectations of patients, visitors, physicians, and Providence Health System staff. Maintains less than a 3% average FBR/QIN error rate.

In this position you will have the following responsibilities:

  • Principal Duties And Functions:

  • Correctly identify insurance carrier and plans, and obtaining complete insurance information

  • Identify patients with non-participating plans and resolves surrounding issues with appropriate staff and physicians, thus ensuring maximum reimbursement of all accounts

  • Maintain up to date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are complex and ever-changing.

  • Assess the patient’s physical/emotional condition to complete admission process prior to going to hospital room or receiving outpatient services

  • Assess situation and prioritizes admission duties based on severity

  • Interview patients in a courteous, expeditious and accurate manner to ensure correct and complete information is obtained and documented to optimize reimbursement and minimize uncompensated care expense (payment denials and delays)

  • Adapt interview process to the age of the patient/family member

  • Verify patients full legal name, spelling and date of birth and accurately inputs all required information into the HBOC Patient Care System

  • Obtain needed information from numerous sources, physician offices, faxes, etc. as appropriate

  • Verify and prepare all necessary forms, documents, and wristbands to ensure proper patient identification based on patient type

  • Perform registration duties in an accurate and timely manner according to departmental performance guidelines

  • Demonstrate the skill and ability to make complex autonomous decisions in a very short time frame

  • Compliance - Class 2 Registrar:

  • Develop and maintain knowledge of numerous complex dynamic compliance requirements

  • Ensure that compliance is met with various Federal, State and other regulatory bodies, which include, but are not limited to, HCFA, JCAHO, EMTALA, COBRA, and HIPAA

  • Ensure compliance with Federal Medicare requirements including obtaining complete and accurate Medicare Secondary payor data, Advance Beneficiary Notice, Important Message to Medicare Patients etc.

  • Maintain up to date knowledge of HCFA Medicare regulations

  • Obtain all required data to meet the Providence Health Systems Regional Data Set, ensuring accurate and complete Enterprise Person Index

  • Ensure access to emergency healthcare is not compromised due to the collection of insurance data or copays, in compliance with the EMTALA regulations

  • Provide Advance Directive information and Patient Rights and Responsibilities at the time of admission to appropriate patients according to age and type of admission

  • Obtain appropriate signatures on a variety of forms such as the Conditions of Admission, following Access Services Policy

  • Customer Service - Class 11 Registrar:

  • Communicate effectively with compassion and sensitivity, anticipating the needs of patients, families, physicians and their office staff, co-workers, supervisors and other hospital departments

  • Provide demonstrable superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff

  • Provide service recovery, when customer service standards are not met, utilizing good judgment and independent thinking, resulting in customer satisfaction

  • Consistently demonstrate superior telephone interactions, maintaining Access Services standards

  • Maintain patient flow; assesses individual needs to proactively manage departmental flow

  • Demonstrate the ability and skill to anticipate and diffuse potentially challenging situations and individuals, assuring a positive outcome

  • Ancillary Responsibilities - Class 11 Registrar:

  • If applicable, prepare statistical demographic information and disseminates reports to appropriate department and service areas

  • Properly fills out cash receipts for both patient payments and general ledger payments, and accurately balances the daily summary sheet at the end of shift in the EDS area

  • Assure that appropriate paperwork accompanies patient to their destination

  • Collect appropriate co-payment or deposit based on insurance coverage and federal regulations

  • Assign inpatient and outpatient beds in coordination with nursing units and ATDs

  • Enter a physician diagnosis for every admission and diagnostic testing

  • Order Interpreters for non-English speaking and hearing impaired patients

  • Courteously answers department telephones, identifies self and department, and transfers calls when appropriate

  • Departmental Responsibilities - Class 2 Registrar:

  • Identify departmental priorities and utilizes time well, giving appropriate precedence to pre-admitting preparation, working FBR reports, organizing paperwork, documents, reviewing documents

  • Respond to changes in the work schedule as necessary by assisting in other Admitting areas

  • Foster a welcoming environment for new employees assisting with departmental orientation as needed

  • Resolve complex issues and challenging situations by utilizing excellent judgment

  • Function as a proactive team member

  • Maintain a global perspective contributing to the needs and goals of the department, On-Site Access Services, Regional Access Services and Providence Health System

  • Maintain knowledge of departmental equipment. Initiates appropriate course of action for repair

  • Knowledge of medical terminology, surgical procedures and medical abbreviations

  • Able to effectively train new employees in department expertise

  • Professionalism - Class 11 Registrar:

  • Maintain excellent interdepartmental and intra-departmental relations by interacting in conflict or stressful situations in a manner that facilitates constructive resolutions

  • Maintain satisfactory attendance at Access Services educational and departmental meetings and attends all mandatory education and Participates in continuing professional education opportunities

  • Adhere to the dress code policy of the Access Services Department

  • Adhere to Access Services policies on Attendance and PTO requests


Required qualification in this position includes:

  • High School Diploma -OR- GED

  • Coursework/Training: Basic understanding of Medical Terminology classes

  • One (1) year as an employee in Access Services within the Providence Health system

  • Experience with State and Federal and other regulatory Compliance/HIPPA Regulations as they apply to Access Services

Preferred qualification in this position include:

  • Coursework/Training: College level coursework

  • Coursework/Training: Satisfactory completion of Spanish classes

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: Oregon-Hood River

Req ID: 267293