CompuCom Support Technician - Level 2 in Hillsboro, Oregon
Support Technician - Level 2
Ref No.: 20-01753
Location: Hillsboro, Oregon
Did you know that Gartner positioned e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
Overview: as the Level 2 Tech Support Associate , you will work in a corporate environment located onsite with one of our largest and most well-known customers.
Your duties will include but will not be limited to:
Delivering and setting up peripherals and inter department deliveries using company van
Picking up surplus equipment from users
Preparing old equipment for re-dispositioning and e-waste handling
Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
Ensuring all client inventory assets are stored and distributed in a clean and professional manner
Opportunities to train to move into a more technical role
You will have frequent interaction with clients in person and also via phone, email, and IM. You will be required to update the client ticketing system and database. You may be tasked to assist with asset inventory audits.
You will be required to cross train for other positions within PC Logistics and Delivery and IT Service Center teams to provide backfill coverage and participate in quarterly rotation of duties. You will be required to wear a company provided polo shirt daily to identify yourself as a support technician. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience.
1+ years technical experience desired
Must be able to lift up to 35 lbs. solo
Valid driver’s license required to drive company van
Steel toed shoes required for safety areas
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)
Technical certifications a plus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .
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