Salesforce.com, Inc Offer Operations Associate (New Grad Role / Start Date: 1/25) in Hillsboro, Oregon
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Customer Success Group
Title: Offer Operations Associate
Start Date: 1/25/21
Location: Portland, Atlanta, Chicago, Austin
Salesforce's Customer Success Group (CSG) is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. We are the team that pulls all the Clouds together. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and meaningful insights to help put all aspects of our platform to work.
The ideal candidate for the Offer Planning & Operations Analyst role knows how to get the job done. You will play a critical role in supporting the activities in the Planning & Operations team and in the process gain broad exposure and build alignment with stakeholders across Salesforce.
Perform a range of assignments while continuing to build knowledge of the organization and skills to improve job functions
Execute operations plan for New Services Introductions (NSI)
Participate and assist with regular cadence of NSI reviews with Legal, Rev Rec, Risk stakeholders
Collate, manage, and achieve resolution to tickets pertaining to SKU usage
Assist with market research, benchmarking and analysis to support strategic pricing & packaging
Assist with stakeholder interviews to build Offer performance reporting
Develop a deep understanding of Salesforce Customer Success Group’s data assets
Building and develop Executive status reports and updates
Bachelors degree in Information Systems, Finance, Economics, Business Administration, Math, Statistics or related field of study with a graduation date of Spring/Summer 2020 or December 2020.
Experience in consulting, technical support, human-centered design practices and/or product management
An ideal candidate would be an adaptable, analytical, persuasive, empathetic and creative problem solver
Leans into opportunities to learn when facing new problems; a relentless, versatile, and quick learner
Flexible and comfortable in a fast-paced ever-changing, highly accountable environment
Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously
Secondary and primary research skills a plus
Strong communication skills; presentation, written, verbal, listening, and influencing
Ability to identify opportunities for improvements and drive change
Effective at building cross-functional relationships
Builds and maintains a positive and results-oriented work environment
Curious, proactive, and quick learner.
Nice to have, but not required, understanding of the Salesforce platform
About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.
With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
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