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Salesforce.com, Inc Offer Operations Associate (New Grad Role / Start Date: 1/25) in Hillsboro, Oregon

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Customer Success Group

Job Details

Title: Offer Operations Associate

Start Date: 1/25/21

Location: Portland, Atlanta, Chicago, Austin

Salesforce's Customer Success Group (CSG) is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. We are the team that pulls all the Clouds together. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and meaningful insights to help put all aspects of our platform to work.

The ideal candidate for the Offer Planning & Operations Analyst role knows how to get the job done. You will play a critical role in supporting the activities in the Planning & Operations team and in the process gain broad exposure and build alignment with stakeholders across Salesforce.

Responsibilities:

  • Perform a range of assignments while continuing to build knowledge of the organization and skills to improve job functions

  • Execute operations plan for New Services Introductions (NSI)

  • Participate and assist with regular cadence of NSI reviews with Legal, Rev Rec, Risk stakeholders

  • Collate, manage, and achieve resolution to tickets pertaining to SKU usage

  • Assist with market research, benchmarking and analysis to support strategic pricing & packaging

  • Assist with stakeholder interviews to build Offer performance reporting

  • Develop a deep understanding of Salesforce Customer Success Group’s data assets

  • Building and develop Executive status reports and updates

Qualifications

  • Bachelors degree in Information Systems, Finance, Economics, Business Administration, Math, Statistics or related field of study with a graduation date of Spring/Summer 2020 or December 2020.

  • Experience in consulting, technical support, human-centered design practices and/or product management

  • An ideal candidate would be an adaptable, analytical, persuasive, empathetic and creative problem solver

  • Leans into opportunities to learn when facing new problems; a relentless, versatile, and quick learner

  • Flexible and comfortable in a fast-paced ever-changing, highly accountable environment

  • Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously

  • Secondary and primary research skills a plus

  • Strong communication skills; presentation, written, verbal, listening, and influencing

  • Ability to identify opportunities for improvements and drive change

  • Effective at building cross-functional relationships

  • Builds and maintains a positive and results-oriented work environment

  • Curious, proactive, and quick learner.

  • Nice to have, but not required, understanding of the Salesforce platform

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.

With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

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