Kelly Services Field Engineer Specialist in Hillsboro, Oregon
BH # 3323362
MUST BE ABLE TO WORK AS AN EMPLOYEE (ON W-2 BASIS) NO C2C, 1099, etc. *
Location - Hillsboro, Oregon
Contract - W2
Contract Length - 1 year assignment to start (possibilities of extension)
In this role you will:
Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers and intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
Provides technical information and assistance regarding new systems or changes/modifications to existing systems
Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) and Orbit requests to Japan as necessary
Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan)
Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required
Performs SMBWA and completes reports as required
Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues
Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues
Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation
Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement
Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements
Provides on-site Field Engineer training on current and new product technology
Provides Technical presentations as required for customers and the field service team as needed
Coordinating site-specific improvement plans
Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall quality and uptime metrics
Maintain and advise finger print documents as the owner and internally make sure that engineers are using the correct version of the document
Able to travel 20 - 30% and will perform other duties as assigned
What you will need for this role:
Requires 4+ years of field service/start-up experience
Minimum AAS electronics degree
Mechanical aptitude is required as well as an ability to manage multiple tasks
Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required
- 4 year Electrical, Mechanical or Chemical Engineering degree.
Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 35 pounds is required. May require bending/stooping/crawling/climbing. May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous element or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc. Occasional overnight travel to factory, training facilities and customer locations may be required.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
Why Kelly ® ?
Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly® Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we’re here every step of the way to find your dream engineering job.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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