Kelly Services Customer Service Representative - Hillsboro, OR in Hillsboro, Oregon
The Customer Service Team, located in our Hillsboro, OR facility, provides customer facing support to the field engineering team of the Materials and Structural Analysis Group (MSD) and external customers in a high volume customer service environment.
Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and the customers inventory management to ensure the customer's needs are met successfully and promptly.
Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to the customer
Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems.
Issues quotes for parts sales as requested by customers and field service engineers.
Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations.
Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
-Requires a high school diploma or GED
-Requires at least 2 years of experience in high volume call center or in a service operations environment or equivalent combination of education and experience
-Knowledge, Skills, Abilities
Hours: Monday - Friday 7:00AM-4:00PM
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
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