Aimbridge Hospitality Room Reservationist in Eugene, Oregon
The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.
College course work in related field helpful.
Experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
Approach all encounters with guests and employees in a friendly service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Answer all incoming calls promptly in a friendly efficient and courteous manner.
Be able to answer guest inquiries about hotel services facilities and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
Communicate and work closely with the Sales Department concerning group bookings.
Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations to include V.I.P. reservations packages and discounts.
Compile and input all necessary information for the required Rooms Merchandising meetings.
Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
Complete forecasts as required by management.
Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
Perform any other duties as requested by management.
Attend meetings as required by management.
Be able to perform all duties of Reservations Agent and assist as needed at front desk.
Our historic hotel in Eugene, Oregon offers 257 spacious suites & guest rooms with patios or balconies offering gorgeous views of the Willamette River, the Owen Rose Garden, and our beautifully landscaped courtyards. In addition to our cozy rooms and suites, our Eugene hotel offers an outdoor pool, indoor whirlpool, 24-hour fitness center, and on-site restaurant—the award-winning SweetWaters on the River—that serves innovative Pan-Pacific Northwest cuisine in an elegant riverfront setting. We’re located in the heart of Willamette Valley, close to everything our guest want to see and do in Eugene. Guests can visit their favorite student at the University of Oregon, and take in an Oregon Ducks football game at nearby Autzen Stadium. We close to great shopping and dining next door at Valley River Center and we're also near local wineries and breweries, including Territorial Vineyards, Steelhead Brewery, Hop Valley Brewing, and more. Eugene and its surrounding areas offer fun activities for all ages, and we put our guests in the middle of it all.
Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job ID: 2021-34064
Street: 1000 Valley River Way