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Johnstone Supply - Tigard Regional HVAC Operations Manager - Eugene, OR in Eugene, Oregon


  • Salem, OR

  • Bend, OR

  • Eugene, OR

  • Fairfield, CA

  • Santa Rosa, CA

The ideal candidate will have demonstrated experience overseeing the operations of several locations with direct reports that include managers. Experience with customer service and sales is required. Competitive salary with bonus opportunity, generous benefits and relocation package make this an amazing opportunity for the right candidate.



The Regional Operations Manager is responsible for providing general management of branch operations for all locations within their given region. Effectively manages and coordinates people, activities and resources to maximize successful operations within the region. Works closely with the Director of Operations and IS to determine regional operating objectives, and plans to achieve them. Manages organizational processes and facility operations to ensure the smooth execution of policies and procedures, company profitability, and sales growth. Takes a hands-on approach to accomplish objectives, and train and educate staff to achieve them.


  • Manages all operations and customer related functions within their assigned region and ensures they are completed timely and accurately working in conjunction with branch managers and their teams.

  • Ensures maintenance of productivity standards in all phases of the operation in order to achieve financial goals. Identifies inconsistencies and develops action plans to correct reoccurring problems

  • Oversees and responds to any and all issues relating to customer relations, employee productivity and region profitability.

  • Responsible for completing all branch quarterly audits and submitting for approval. Ensures all branch locations consistently meet company branch standards.

  • Responsible for reviewing employee annual performance reviews in conjunction with Branch Manager, and assists in setting employee goals and areas of development.

  • Responsible for annual performance reviews for Branch Managers within their region.

  • Ensures HR processes and training requirements are followed.

  • Reviews financial information for assigned branches with Director Operations and IS.

  • Ensures all customer goals are met or exceeded. Provides feedback to the Director of Operations & IS on a regular and as needed basis. Makes recommendations to resolve issues and effect improvements to overall process.

  • Participates and/or supports sales department, and sales related activities as required.

  • Serves along with branch manager as a primary contact for key customers to foster positive relationships and promote operational and sales interests of the company.

  • Meets with other department heads about sales, inventory, financial and purchasing issues as required.

  • Performs other related duties and/or project as required or requested.

  • Travels to branches within the defined territory.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrates ability to manage people in a customer service and distribution environment.

  • Demonstrates ability to manage within an established budget as well as a knowledge of financial information, asset management and project management.

  • Demonstrates sound knowledge of Microsoft Office including Word, Excel and Outlook. Must be able to input, monitor, and manipulate date with these applications.

  • Excellent analytical, problem solving, and decision making skills.

  • Exceptional leadership skills demonstrated by the ability to make difficult decisions, lead a diverse group of employees while building a team that is collaborative and results oriented.

  • Strong employee development experience to build a strong bench of leadership capabilities.

  • Ability to be a positive, energetic team-player, a strong leader, and source of inspiration and innovative thinking.

  • Excellent written and oral communications skills in a global environment.

  • Licensed driver with a clean driving record and reliable transportation.

    Education and/or Experience: High school diploma or GED; two years’ experience in branch operations management in a wholesale environment; Two years experience working in a regional management role; or equivalent combination of education and experience. College business degree preferred.

    Job-Specific Knowledge, Skills and Abilities - Leadership:

  • Ability to lead by example and model expected employee behaviors.

  • Knowledge of human resource management principles, including recruiting and hiring, training and development, delegating, coaching, and evaluating employees.

  • Ability to create and manage a high-functioning team.

  • Ability to plan, organize, and direct the activities of subordinates.

  • Ability to listen to others to identify concerns and needs.

  • Ability to communicate with others in order to influence attitudes and actions.

  • Skill in facilitating open lines of communication.

  • Ability to clarify company objectives and translate them to daily employee activities.

  • Ability to develop efficient work procedures.

    Job-Specific Knowledge, Skills and Abilities – Business:

  • Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales.

  • Ability to provide consistent, quality customer service.

  • Knowledge of financial operations (i.e., profit and loss, costs of operations, return on investment, budgets). Ability to read and interpret financial reports.

  • Ability to use PC-based spreadsheets and word processing programs (MS Word/Excel).

  • Knowledge of showroom merchandising techniques to drive sales.

  • Ability to use company computer systems in daily branch operations.

  • General knowledge of inventory management principles and procedures, including procurement, storage, forecasting and handling dead inventory.

  • General knowledge of sales and marketing processes and techniques to drive sales.

  • General knowledge of the HVACR industry, contractor customer needs and product applications.

  • Knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Worker’s Compensation, Hazardous Materials Handling.

    Job-Specific Knowledge, Skills and Abilities – Personal Effectiveness:

  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

  • Ability to develop and use systems for organizing information.

  • Skill in following through on commitments.

  • Ability to multitask and prioritize work.

  • Ability to develop and implement operational plans.

  • Ability to write reports, business correspondence, procedure manuals, and marketing pieces.

  • Ability to work efficiently and with a sense of urgency.

  • Ability to maintain confidentiality of information.

  • Ability to establish and continuously improve work procedures and systems.

  • Ability to keep the company’s best interest in mind when considering or addressing issues.

  • Ability to demonstrate considerable tact and diplomacy in dealing with others and maintain relationships.


  • Paid Vacation / Holidays / Sick Leave

  • Medical Insurance

  • Dental Insurance

  • Company paid Life Insurance / Long-Term Disability Insurance

  • Flexible Spending Account for Medical and Dependent Care

  • Health Savings Account with company contribution

  • Supplemental Insurance

  • 401(k) Plan with generous company match

  • Discount Purchase Program for Employees

  • Discounted Wireless Phone Options