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Lane County Medical Assistant 2 (B060) in Eugene, Oregon

Medical Assistant 2 (B060)



Medical Assistant 2 (B060)


$18.54 - $25.68 Hourly


Eugene, OR

Job Type



Health & Human Services

Job Number




  • Description

  • Benefits

  • Questions


Information about position:

The duties for this Medical Assistant as part of the centralized refill program include: reviewing refill requests received electronically, faxed or telephonically; following algorithmic decision making tools, limited communication with insurance carriers and pharmacies, required documentation, facilitating appointment scheduling and ordering labs in EMR.

Disclaimer: "example of duties" may not be fully applicable to the centralized refill MA position.

To perform delegated routine clinical and administrative duties within the supervising Physician's scope of practice; to assist healthcare provider team in the delivery of patient care in the clinic setting; to interact with patients, both in person and by phone; to provide outstanding customer services to patients, families and co-workers; and to perform related duties as assigned.

Schedule: Monday - Friday; 8;00am - 5:00pm

This is an AFSCME represented position

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2018-2021 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Examples of Duties - Duties may include, but are not limited to the following

Assists Physician/provider in examination and treatment of patients. Works with Physician/provider and other staff to create and maintain effective flow of patients in the clinic. Gathers patient's chart, test results and other reports.

Interviews and documents clinical data from patients to assist the Physician/provider when he/she visits the patient. Observes/reports and records observation of abnormal signs or symptoms to Physician/provider. Obtains patient's history and takes vital signs; prepares, processes and delivers specimens.

Prepares treatment rooms for examination of patients. Drapes patients with covering and positions instruments and equipment. Hands instruments and materials to doctor as directed. Cleans and sterilizes instruments. Responsible for stocking and upkeep of exam rooms, and cleaning and sterilizing of equipment and instruments.

Inventories and orders medical supplies and materials. Disposes of contaminated or outdated supplies.

Under Physician direction and supervision, may administer certain injections, administer medications, or draw blood, as appropriate.

Performs a variety of basic laboratory and testing procedures and treatments as directed; changes dressings, cleans wounds, removes sutures, performs basic first aid.

May schedule appointments, greet patients, respond to telephone inquires, process referrals and release of information forms, make referrals as directed by Physician/provider, and perform secretarial tasks.

May key patient and financial data into computer to maintain office and patient records, receive money for bills, complete insurance forms, compute and mail monthly statements to patients.

As authorized by Physician/provider, phones and faxes in drug refill approvals and new prescriptions to pharmacy.

Records, reviews and updates medical records and data, maintaining confidentiality; accurately documents medical care and follow-up.

Communicates with non-medical individuals regarding health issues, needed care and education as authorized by supervisor. Provides brochures/materials as directed. Reviews, maintains and orders resources and educational materials.

Obtains prior-authorizations as required. Calls medical facility or department to schedule patients for tests. Arranges for and tracks referrals as directed by Physician/provider.

Assists Physician/provider and other staff with determining appropriate action with urgent and emergent patient care.

Perform other duties as assigned.

Minimum Qualifications

Knowledge of:

Principles, practices and procedures of clinic patient care, and necessary equipment and supplies.

Methods and techniques to assist with primary medical care.

Principles and procedures of record keeping and recording.

Medical terminology and medical record documentation and confidentiality.

Medical insurance processes.

Laboratory techniques.

Clinical and diagnostic procedures.

Pharmaceutical principles and medication administration.

Principles and techniques of sanitation and sterilization.

First aid.

Ability to:

Understand, analyze and transmit information effectively; receive and act upon verbal and written information; learn assigned tasks quickly; anticipate patient and provider needs.

Prioritize work and practice time management to ensure timelines are met and the needs of multiple clients are addressed.

Maintain accurate records for medical charts and reports; develop and maintain professional, effective, working relationships with supervisors, peers and clients.

Communicate clearly and concisely, both orally and in writing.

Perform strenuous duties such as assisting patients with ambulation, positioning and range of motion and/or respond to emergency situations involving illness or accident.

Apply principles of aseptic technique and infection control.

Perform data entry and mathematical calculations as needed.

Work rotating shifts and days off.

Experience and Training; Additional Information


Graduation from high school or equivalent; and

Graduation from an accredited Medical Office Assistant or Medical Assistant program


One year of Medical Assistant experience.

Any combination of experience and training that provides the required knowledge and abilities is qualifying.

Special Requirements:

• Nationally recognized Medical Office Assistant or Medical Assistant certification

• Diploma for Medical Assistant or Medical Office Assistant program

• Immunization records/TB test within 10 days of hire

• CPR/First Aid training by time of hire


This position is subject to a full criminal offender information record check. If fingerprinting is required, the fee is paid for by the successful candidate and the expense is non-reimbursable.

Offers of employment are contingent upon consenting to and successfully passing a drug screening test; negative results are reimbursable.

Please note that as part of the screening process Lane County will verify licensure status.


The Board of County Commissioners wants to help Lane County be the healthiest county in the state. Effective October 1, 2018, any tobacco use, including vaping devices, will not be allowed inside or on the grounds of properties owned or occupied by Lane County including: All outdoor areas, parking lots, County vehicles, and personal vehicles while on County property.


Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Amendment Act and would like to request an accommodation, you may request an accommodation during the online application process, or request an accommodation by contacting the Department of Human Resources prior to the recruitment close date at 541-682-3124.

Careers with Lane County Offer Extraordinary Benefits

At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.

Benefits to keep you & your family well - Physically

Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.

Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:

If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.

Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.

Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.

Dental - Lane County provides dental coverage for employees and their eligible dependents.

Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.

Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.

Benefits to keep you & your family well - Financially

Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)

Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.

Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.

Holidays - Lane County provides nine paid holidays per year.

Life Insurance - Lane County pays for employee group term life insurance.

County-paid training & development to keep your career well

On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.

Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.

Conferences & Seminars - Lane County pays for employees to attend professional conferences to encourage continuous learning and professional development.

Lane County offers these other valuable benefits

Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.

Vision - Eligible employees may purchase supplemental vision insurance.

Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.

Aflac - Optional employee-paid voluntary group coverage is available through Aflac.

Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

The above information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group. Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.

For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.


Do you currently possess a current certification through a nationally recognized Medical Office Assistant or Medical Assistant certification program?

  • Yes

  • No


Please list all Microsoft and EMR (Electronic Medical Record) software with which you would rate yourself proficient and how you use each application.


Describe your experience using algorithmic decision making tools. What worked well and what didn't?


How does this position fit into your career goals?


Please describe a situation where you had to change your work style to accommodate a diversity need for a client.

Required Question


Lane County


125 E 8th Avenue

Eugene, Oregon, 97401


(541) 682-3124



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