City of Eugene Learning and Development Manager in Eugene, Oregon

Learning and Development Manager



Learning and Development Manager


$66,996.80 - $86,652.80 Annually


Eugene, OR

Job Type

Full-Time Regular


Central Services Department

Job Number




  • Description

  • Benefits

  • Questions

General Statement of Duties


Online Applications Only

The next review of applications will take place:

MONDAY, OCTOBER 15, 2018, 5:00 PM PST

The Learning and Development Manager has a passion for learning and serves as the key ambassador to create a culture of learning and development for the City of Eugene. Using the City's established competencies, the Learning and Development Manager is responsible for managing the daily activities and delivery of organizational wide training programs and leadership development activities. This position designs and implements the most effective methods to deliver training content across the organization. The primary goal for this position is to increase competencies and performance of staff at all levels of the organization with an emphasis on leadership development and management fundamentals.

The Organization

The City of Eugene has a strong city manager form of government. In this form of government, the city council develops legislation and policies to direct the City. The city manager, hired by the city council, provides administrative direction to the organization, oversees City of Eugene personnel and operations, and carries out the city council's direction. The City of Eugene has over 1,400 employees and a $722 million total budget. The City of Eugene is service-oriented and a welcoming organization that provides services through six departments: Central Services, Fire and Emergency Services, Police, Public Works, Planning and Development and Library, Recreation and Cultural Services.

The Division

The Learning and Development Manager resides in the Human Resources (HR) Division which is part of the Central Services Department. The HR team delivers innovative human resource services to help the City attract and retain a high performing, diverse workforce that creates an overall positive place to work. With a staff of 15 full-time, regular employees, our focus is to be trusted business partners who consult with departments to support their strategic goals and initiatives.

The ideal candidate has the following key skills and abilities:

  • Leadership: Provides a clear strategic direction that will foster employee learning and development to promote high performance.

  • Respectful and Inclusive: Helps create a work environment that embraces and appreciates diversity; understands the importance of being inclusive in both content development and delivery.

  • Collaborative: Thrives in a collaborative environment, approaches work with creativity and purpose. Thinking partner with a high capacity for influence and ability to reach consensus.

  • Ethics and Integrity: Respects and maintains confidentiality. Earns trust, respect, and confidence of coworkers and customers through honesty, forthrightness, and professionalism in all interactions.

  • Emotional Intelligence: Builds and maintains relationships at all levels within the organization, delivers exceptional customer service.

  • Communication: Conveys thoughts and information clearly and concisely, adjusts style to different audiences, excellent writing and editing skills.

  • Now and Later: Ability to work at team and organizational level. Understands the importance of imparting community values and council initiatives into organizational training; recognizes where the organization is moving and is able to easily adjust as needed.

Examples of Duties Performed - Duties may include but are not limited to the following

  • Promote leadership development and organizational learning by designing and managing learning programs to create an awesome working environment for all employees.

  • Collaborate to develop City of Eugene learning and development strategy, secure or design relevant coursework, train other trainers, facilitate training and evaluate outcomes.

  • Partner with departmental leadership teams in the development of organizational effectiveness solutions focused on strategy, structure, process and teams.

  • Review current training and development programs to align with City strategy to ensure we are future ready and actively working toward an organization of 202X.

  • Partner with HR Generalists to assist departments with developing succession planning strategies, and action plans to improve employee engagement and overall performance.

  • Provide change management expertise in support of organization and/or departmental change projects.

  • Lead HR team on initiatives related to organizational development such as content development and design, facilitation and alternative service delivery.

  • Mentor emerging leaders and provides resources for leadership development plans.

  • Consult with supervisors/managers on best approach to work team conflict and/or crisis.

  • Design and delivers employee engagement events and activities.

  • Measure overall performance of learning and development program.

  • Manage external relationships with coaches, consultants, vendors and regional partners.

  • Develop and monitors the Learning and Development budget.

  • Manage additional HR projects as necessary.

Skills and Abilities

  • Facilitation and presentation skills; modifies for audience, easily adapts when needed and understands and incorporates generational learning styles and preferences.

  • Intermediate Microsoft Word, Excel, PowerPoint, and familiarity with web delivery tools.

  • Successful experience as a trainer, coach, or training facilitator for multiple audiences.

  • Leadership development; experience designing programs that utilize widely known leadership courses such as Emotional Intelligence, Seven Habits, Speed of Trust.

  • Utilize analytics to measure and assess employee training needs while aligning to organizational initiatives and competencies.

  • Above standard written and verbal communication skills; conveys clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns; has exceptional public speaking skills.

  • Knowledge of adult learning theories, performance improvement practices, Leadership theory and instructional design theory.

  • Exceptional organizational skills and attention to detail including the ability to work on and prioritize multiple assignments and deadlines.

  • Demonstrates critical, creative, and reflective thinking; identifies and presents alternative solutions, and implements recommendations.

  • Certified facilitator for personality assessments (e.g., People Map, DISC, Myers Briggs, etc.) .

  • Establishes and nurtures relationships with stakeholders, regularly inviting feedback and suggestions; works cooperatively with others as an active member of a team.

  • Works effectively and efficiently to provide quality service; seeks ways to improve service delivery; demonstrates strong project management skills.

  • Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment.

  • Adapts to changing business needs, conditions, and work responsibilities; responds positively to change, embracing and using new practices or values.

  • Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect.



  • Equivalent to a Bachelor's degree from an accredited college or university in the assigned program area or related field. Masters degree and/or professional certification in Organizational Development or Human Resources Management preferred.


  • Five years of professional experience in a field related to training and/or organizational development, preferably in the public sector, including at least one year of supervisory or related program management experience.

  • Professional work experience includes: Work involving creativity, analysis, evaluation and interpretation; it involves applying law, principles, or theory; evaluating the research of others; and assessing the need for and validity of proposed changes and improvements in procedures and methods. Professional responsibility involves the ability to reason from existing knowledge to unexplored area; to adapt methods to circumstances that deviate from the standards; to stay abreast of and evaluate technical subjects, analysis, and proposals in professional literature. Professional work requires application of professional knowledge and ability.



Supplemental Information

To view detailed information on the salary, duties, knowledge, and abilities that may be expected for this position, please see the classification:

Management Analyst, Senior

Retirement Program

Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees' Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.

Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.


Current information about the status of a job posting is available by going to and selecting "Job Posting Status".

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.

If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

Salary and Benefits

The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefits, deferred compensation, physical examination, life insurance, and long-term disability. Health, dental, and vision benefits are available.

To view a summary of benefits and/or benefit premium rates click the respective link.