U-Haul Customer Service Representative (H) in Corvallis, Oregon
1050 NW 5th St, Corvallis, Oregon 97330 United States of America
ESSENTIAL DUTIES: Position requires the ability to provide excellent customer service.1. Reasonable and predictable attendance is essential.2. Must be able to safely operate a motor vehicle.3. Must complete 1-2-3 Punch Program within 90 days of hire (unless already certified).4. Must be familiar with all U-Haul products & services in order to assist customers and give instruction if needed.5. Must know how to use various forms, rate guides, maps, etc.6. Perform light mechanical repairs as required (check oil, antifreeze, water hoses, batteries, etc.)7. Perform rental worthy inspection of U-Haul trucks, trailers, car-top carriers, tow bars, hitches, storage roomsand GRI.8. Ensure that all equipment dispatched is “fit for intended use” and “customer ready” and that the customer returnsthe equipment in the same condition (allowing for normal wear and tear).9. Charge the customer as needed for abnormal damage or cleaning.10. Determine customer satisfaction and advise supervisor or appropriate marketing company personnel of repairs orchanges needed.11. Safely hook-up of trailers, tow bars, car-top carriers, etc. for customers.12. Instruct customers on safe use of rental equipment.13. Maintain inside and outside appearance of equipment, gas trucks. Check logbooks for accuracy.14. May be required to transfer equipment from one location to another.15. Must be responsible for managing cash-handling procedures.16. Must use the customer service form with every customer inquiry.17. May be required to install hitches as needed
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.