The Corvallis Clinic Compliance/Risk Management Coordinator in Corvallis, Oregon
Under the general supervision of the Compliance Officer, the Compliance/Risk Management Coordinator performs work of considerable complexity by coordinating and administering risk management and compliance functions within and outside the departments. The Coordinator supports the risk and compliance offices by managing calls into the departments and by investigating and responding to caller concerns. The Coordinator is responsible for maintaining all office aspects within the departments including the confidential maintenance and security of all departmental records and providing clerical support to the Risk Manager and Chief Compliance Officer.
Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
Assists the Risk Manager and Chief Compliance Officer with crisis containment and management by directing physicians, staff and patients as needed and s upports the departments in the handling of designated lawsuits and acts as liaison with attorneys
Accurately schedules meetings and patient conferences, and keeps the department calendars up to date, works with custodial and administration staff for room reservation/set-up for depositions and other types of departmental meetings
Ensures continuity of risk management and compliance functions during any absence of the Risk Manager and Chief Compliance Officer including but not limited to ensuring continuity of day-to-day functions as well meeting representation and participation on behalf of the Risk Manager and Chief Compliance Officer as assigned (new-hire and physician orientations, peer review, safety committee, EHR Governance, etc.)
Provides assistance and guidance to external departments regarding liability and risk issues and performs PEER Committee research and support duties as assigned by the Risk Manager and Chief Compliance Officer.
Processes department invoices and assists in the preparation of department budgets and the oversight of department expenditures.
Enters Risk Management Incident Reports into the incident tracking system, generates routine reports on the organization’s incident trends as assigned
Assists the Risk Manager and Chief Compliance Officer with management and security of various electronic medical records systems, including use oversight and the performance of access auditing and assists with the implementation of the HIPAA Security Compliance Program as directed
Makes recommendations for changes in policies and procedures related to loss prevention and risk control and participates in new policy development
Conducts highly confidential investigations and audits as directed and prepares a variety of statistical and administrative reports as directed
Assumes oversight of all office aspects within the departments by creating, organizing, maintaining databases and records, equipment and supplies, and correspondence and providing clerical support to the Risk Manager and Chief Compliance Officer (typing and faxing correspondence, photocopying, tracking certified mail, distributing materials, performing other clerical duties as assigned)
Coordinates staff and provider risk management and compliance trainings as directed, generates monthly department content for staff newsletters, and notifies providers of risk and compliance education opportunities
Assumes projects as assigned by the Risk Manager, Chief Compliance Officer, Administration and Board of Directors
Education, licensure and experience:
- Bachelor’s degree or higher
- Successful experience working with confidential information within an office setting
- Experience in project coordination
- Preference given to those experienced in legal, regulatory, crisis/emergency, risk management, compliance
- General knowledge of medical terminology and diagnosis.
- Ability to obtain Certification in Healthcare Compliance (CHC) within 2 years. Knowledge and skills:
Proficient in use of Microsoft Word, Access, and Excel
Ability to communicate calmly and effectively with all levels of staff including Board of Directors, administrators, physicians, managers and staff
Ability to communicate verbally and in writing regarding highly sensitive matters
Ability to prioritize work load and work in a fast paced setting and be organized
Ability to work independently with minimal supervision
Ability to remain calm and direct staff especially during difficult and crisis situations.
Interest in the field of risk management and quality