Robert Half International Customer Service Manager in Clackamas, Oregon

Description

OfficeTeam is currently recruiting for a Customer Service Manager to work for a fun-loving company in Clackamas, OR. The Customer Service Manager is responsible for managing all facets of the Customer Service Department, including supervising Order/Data Entry and the Customer Service Representatives Responsibilities:

  • Over see day to day operations of the Customer Service Team

  • Maintain Standard Operating Procedures for accounts and monitor compliance

  • Handles escalated phone calls or emails

  • Run reports and provide analysis and solutions to leadership and provide actionable direction

  • Perform duties of customer service and data entry team when required

  • Complete training for new hires and provide ongoing development for employees including performance reviews

  • Participate in interviews and ongoing recruiting to ensure a strong bench strength for projected organizational growth

  • Participate and add to a fun work environment and give lots of attention to the office dogs!

Requirements

Qualifications:

  • Minimum 3 years’ experience in a Customer Service role

  • Previous experience in a leadership role highly preferred

  • Excellent Customer Service skills and ability to lead by example

  • Previous experience working with a CRM

  • Working knowledge of MS Office Suite and proficient in Excel

  • Must love dogs!

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Salary: $19 - 21/hr

Location: Clackamas, OR

Date Posted: January 10, 2019

Employment Type: Temporary

Job Reference: 03620-9501697641

Staffing Area: Office & Administrative