WorkSource Oregon Full-time Hotel Front Desk Agent in Bend, Oregon

New hotel opening soon! Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities: include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Job Duties: -Maintains an inventory of vacancies, reservations and room assignments. -Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. -Knows room locations, types of rooms available, and room rates. -Registers arriving guests and assigns rooms. -Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. -Coordinates guest room maintenance work with the engineering and maintenance division. -Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. -Knows daily activities and meetings taking place in the hotel. -Reports any unusual occurrences or requests to the manager or assistant manager. -Manages and resolves all guest complaints in a professional and courteous manner. -Processes guest check-outs and handles monetary transactions. -Maintains customers' privacy. -Maintains a high level of professional appearance and demeanor. -Performs other duties as assigned. Qualifications: -High school diploma or equivalent. -Previous hotel-related experience preferred. -Communicate with public, hotel staff, and management in a professional manner. -Knowledge of surrounding areas and local events. -Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Properly secure guest information. -Learn safety, emergency, and accident prevention policies and procedures. -Skilled in the use of front office equipment. -Knowledge of proper telephone etiquette. -Work a flexible schedule, including weekends and holidays. Perks of the Job: -Best Western hotel discounts (Available at 4,200 hotel locations - Typically 50% off) -Performance Based Bonus -Flexible Schedule -ZPizza discounts