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Telephone & Data Systems Broadband Technician III in Bend , Oregon

The Broadband Technician III position performs extremely complex installations, disconnects and service changes for residential and business customers, including FTTH (Fiber to the Home) and support PON/Metro E. These services include, but are not limited to, video service, HSD Services, and home/business phone service. This role performs advanced troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem etc.). This position will be responsible for installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable. This position will be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.

  • Perform complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services that are offered for single, multi-family, and/or commercial dwellings. This may include subject matter expertise related to the RF distribution of signals. All aspects of the network from the optical node to the distribution tap may be included as subject matter criteria. This may include system architecture – design principles and HFC architecture; distribution components – actives, passives and coaxial cable; signal types – analog, modulation schemes, frequency spectrum and impairments; maintenance and troubleshooting – sweeping, FCC rules, retum path, test equipment, status monitoring and troubleshooting techniques

  • Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, fiber connections, hardline cutovers, and install or remove equipment (i.e. converters)

  • Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC NEC and NESC)

  • Test equipment to identify and repair signal strength issues and ensure optimum reception. Use Locators, TDR’s, FDR’s and read system maps required

  • Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc

  • Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available

Required Qualifications

  • 3+ years’ cable installation & repair or professionally related experience -OR- current military service, or prior military service with honorable discharge

  • Must have and maintain a valid driver's license

Other Qualifications

  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer

  • Requires being available for on-call/standby responsibilities and may require occasional travel

  • Certifies proficiency in the subject matter expertise related to the RF distribution of signals. All aspects of the network from the optical node to the distribution tap are included in this certification curriculum

  • Must be reliable and responsible, with a strong work ethic dedicated to a team

  • Practical knowledge/experience with computer applications

  • Familiarity with company products and services

  • Proven organizational skills and ability to multi-task

  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers

  • Ability to work in a fast-paced, dynamic work environment

  • Physical requirements may vary based on company needs: Ability to dig, lift and climb

  • Successful completion of the SCTE Broadband Premise Expert course

  • Ability to pass Department of Transportation physical and driver testing

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Requisition ID: 2020-16030

Company: BendBroadband

External Company Name: TDS Telecom

External Company URL: