Telephone & Data Systems Broadband Technician II in Bend, Oregon
The Broadband Technician II position performs intermediate to complex installations, disconnects and service changes for residential customers, including FTTH (Fiber to the Home RFoG and GPON). These services include, but are not limited to, video service, HSD Services, and home phone service. This role performs moderate troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem etc.). This role performs underground and/or aerial construction involved with system plant, along with its’ repair and maintenance supporting various customer-focused activities. This position will be responsible for installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and coax cable. This position will need to be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.
Perform intermediate and complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap/MST to the customer’s equipment for reception of cable and other company services that are offered for single, multi-family customers and/or commercial dwellings over both Fiber Optic and Coax delivery methods
Position may be responsible for inspection and correction of NESC safety violations for new construction builds, new service drops and legacy facilities, both overhead and underground, as it relates to the Oregon Administrative Rules (OARs) Division 0860-024 and 0860-028 governing joint use, as enforced by the Oregon Public Utility Commission (OPUC)
Position may be responsible for the coordination of underground drop burial work with contractor and in-house underground burial crews, filling out, submitting and pickup up permits from government agencies as required to perform work in the ROW, tracking and updating status within the systems. Duties also include inspections ensuring that work performed meets all construction and government standards and pre-inspection verifies of serviceability of new customers in regards to finding the best, most efficient and cost effective routes to provide service
Perform connects (new connects and reconnects), disconnects, upgrades, downgrades, relocates, install additional outlets, fiber connections, and hardline cutovers; install or remove equipment (i.e. converters) at single or multiple unit dwellings
Utilize test equipment to identify and repair signal strength issues and ensure optimum reception both optical and RF. Use Locators, TDR’s, FDR’s and OTDR’s while read system maps. This may include interpretation of system maps, calculation of signal loss of cable lines and/or devices using signal level meters, reading and understanding plant blueprints and updates to blueprints (excluding main trunk lines). This may also include pole, ladder, tower or alternative structure climbing along with the potential use of a bucket truck
Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC)
Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc
Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available
Must have and maintain a valid driver's license.
1+ years’ of cable installation & repair or professionally related experience -OR- current military service, or prior military service with honorable discharge.
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer
Requires being available for on-call/standby responsibilities and may require occasional travel
Must be reliable and responsible, with a strong work ethic dedicated to a team
Practical knowledge/experience with computer applications or burial construction
Familiarity with company products and services
Proven organizational skills and ability to multi-task with limited instruction
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers
Ability to work in a fast-paced, dynamic work environment
Physical requirements may vary based on company needs: Ability to dig, lift and climb
Successful completion of the SCTE Broadband Premise Technician course
Ability to pass Department of Transportation physical and driver testing
The following requirements may additionally be applicable specific to construction-related positions
SCTE Service Technician Certification to include Technical Foundation, Customer Service, Troubleshooting; or SCTE BDS Certification; or NCTI Installer Technician Course
Successful completion of the SCTE Installer Certification
CDL Drivers’ License
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Requisition ID: 2020-16029
External Company Name: TDS Telecom
External Company URL: www.tdsinc.com