Nike Marketplace Operations Specialist in Beaverton, Oregon
Requires a high school diploma or equivalent and a minimum of 4 years relevant work experience.
As a MPO Specialist, you will be responsible for executing end-to-end order book management, communicate effectively to relevant stakeholders, and taking initiative to identify risk and opportunities for Nike and our partners. You will succeed by utilizing reporting and insights to drive timely delivery of all Nike products to support Nike profitability. You will communicate with, develop, and maintain positive relationships with internal cross functional partners through report interpretation, tools, phone and email. You will implement desk level orderbook tasks to deliver overall orderbook and business KPIs.
Respond to questions regarding order status and tracking information, working with internal partners to resolve moderately complex customer issues, such as pricing, delivery status, routing, rejections, holds.
Access, execute, and leverage standard and ad hoc reports to support execution
Proactively track product delivery, order fill rates, validity, delivery, and returns activities.
Maintain upstream & downstream data integrity.
Drive day-to-day problem solving activities, resolving & escalating issues as required
Communicate & Influence key stakeholders on existing processes/capabilities
Provide peer mentorship and training.
DELIVERABLES & DECISION RIGHTS
Provides solutions to moderately complex or infrequently occurring problems by using existing guidelines or procedures.
Support reaching financial objectives set by the business
Suggests improvements to existing processes and solutions.
Prioritize and effectively complete timely email responses, reporting requests, and daily work activities to achieve Order Management excellence
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.
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